About Company
Empowering financial professionals to thrive, career.imfdirectgov cultivates a dynamic environment where precision meets service excellence. We are dedicated to fostering community financial wellness through innovative solutions and unparalleled customer support. For a Teller Coordinator, this means joining a team where your leadership and operational acumen are highly valued, driving our commitment to seamless banking experiences. We pride ourselves on a supportive culture that champions professional growth, offering advanced tools and clear pathways for career progression within our mission-driven organization.
Job Description
The Teller Coordinator plays a pivotal role in our Phoenix branch, serving as a frontline leader and operational backbone for our teller team. This dynamic position goes beyond routine transactions; it involves mentoring, guiding, and ensuring the smooth, efficient, and compliant operation of all teller activities. You’ll be instrumental in upholding our high standards of customer service, ensuring each client interaction is positive, professional, and reflects our commitment to excellence. This role demands a keen eye for detail, strong organizational skills, and a passion for developing team members. You will be responsible for balancing cash, processing a variety of customer transactions, and resolving complex inquiries, all while fostering a supportive and engaging work environment. Your ability to troubleshoot operational issues, maintain strict adherence to security protocols, and support branch management will be critical to our collective success. This is an exciting opportunity for an experienced banking professional looking to take the next step into a leadership role, driving both individual and team performance in a fast-paced, customer-centric setting. You will contribute directly to the financial health and satisfaction of our community members, making a tangible impact every day by ensuring exceptional service and operational integrity.
Key Responsibilities
- Lead, mentor, and train a team of tellers, fostering a collaborative and high-performance work environment.
- Oversee daily teller operations, including cash balancing, transaction processing, and end-of-day reconciliation.
- Ensure strict adherence to all company policies, banking regulations, and security procedures.
- Provide exceptional customer service, addressing complex inquiries and resolving issues efficiently and courteously.
- Assist customers with various banking needs, including deposits, withdrawals, transfers, and account maintenance.
- Manage and maintain appropriate cash levels for the teller line, including vault operations.
- Identify and escalate potential fraudulent activities or suspicious transactions to management.
- Support branch management in operational tasks, reporting, and performance evaluations.
- Promote a positive and inclusive work culture focused on teamwork and continuous improvement.
Required Skills
- 2+ years of experience in a teller role, with some lead or supervisory responsibilities.
- Exceptional customer service and communication skills (verbal and written).
- Strong understanding of banking operations, policies, and regulations.
- Proven ability to lead, motivate, and develop a team.
- Excellent cash handling and balancing skills with a high degree of accuracy.
- Proficiency in Microsoft Office Suite and banking software.
- High school diploma or equivalent.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Business Administration, Finance, or a related field.
- Experience with advanced teller systems and branch management software.
- Bilingual proficiency (English/Spanish) is a plus.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for professional development and career advancement.
- Employee wellness programs and discounts.
- A supportive and collaborative work environment.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your experience in teller operations and leadership. We look forward to reviewing your application and exploring how your skills can contribute to our team.
