About Company
Championing community well-being and sustainable living solutions across England, career.imfdirectgov offers a unique platform for impact. For a dedicated Housing Officer, this translates into an unparalleled opportunity to transform lives directly within the communities we serve. We are a forward-thinking organisation, deeply committed to fostering supportive environments, driving positive social change, and empowering individuals through secure, quality housing. Join a team where your expertise directly contributes to vibrant communities, where professional growth is nurtured, and where your work creates lasting, positive legacies for our residents. Your passion for people and housing finds its purpose here.
Job Description
Are you a proactive, empathetic, and highly organised professional passionate about making a tangible difference in people’s lives? career.imfdirectgov is seeking a dedicated Full-Time Housing Officer to join our dynamic team in Stoke-on-Trent. This is an exceptional opportunity to play a crucial role in managing a diverse portfolio of properties and tenancies, ensuring residents receive the highest standard of support and service. As a Housing Officer, you will be at the forefront of community engagement, fostering positive relationships with tenants, addressing their needs, and upholding tenancy agreements.
Your day-to-day will involve a wide range of responsibilities, from conducting property inspections and managing arrears to resolving disputes and coordinating with support agencies. We are looking for someone who can navigate complex situations with sensitivity, resilience, and a solutions-focused mindset. You will be instrumental in promoting independent living, providing advice on housing options, welfare benefits, and community resources, ultimately helping our residents thrive.
This role is more than just property management; it’s about empowering individuals and strengthening communities. You will be an advocate for our tenants, ensuring their voices are heard and their rights are respected. We value a collaborative approach, so you’ll work closely with internal teams and external partners to deliver comprehensive support services. If you possess a strong understanding of housing law, excellent communication skills, and a genuine desire to improve outcomes for individuals and families, then we want to hear from you. Join career.imfdirectgov and become a vital part of a team dedicated to creating safe, stable, and thriving communities across Stoke-on-Trent.
Key Responsibilities
- Manage a designated caseload of tenancies, ensuring compliance with tenancy agreements and organisational policies.
- Conduct regular property inspections, identifying maintenance needs and health & safety issues, and coordinating repairs.
- Proactively manage rent arrears, negotiating payment plans, and initiating appropriate recovery actions when necessary.
- Provide comprehensive advice and support to tenants on tenancy matters, welfare benefits, housing options, and community resources.
- Investigate and resolve neighbour disputes, anti-social behaviour, and other tenancy breaches in a fair and timely manner.
- Collaborate with internal departments (e.g., maintenance, finance) and external agencies (e.g., social services, mental health support) to provide holistic tenant support.
- Process tenancy applications, sign-ups, and terminations, ensuring all administrative procedures are accurately completed.
- Maintain accurate and up-to-date records of all tenant interactions and case management activities.
- Represent career.imfdirectgov at community meetings and events, fostering positive relationships with residents and stakeholders.
- Contribute to the continuous improvement of housing services and policies.
Required Skills
- Proven experience as a Housing Officer or in a similar frontline housing management role (minimum 3 years).
- Comprehensive knowledge of housing legislation, welfare benefits, and tenancy management practices.
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse individuals.
- Strong negotiation and conflict resolution abilities, capable of handling sensitive situations with tact and empathy.
- Highly organised with excellent administrative skills and attention to detail.
- Proficiency in Microsoft Office Suite and housing management software systems.
- Ability to work independently, manage a demanding caseload, and prioritise tasks effectively.
- Full UK driving license and access to a vehicle for travel within Stoke-on-Trent.
Preferred Qualifications
- Relevant professional qualification (e.g., CIH Level 3 or 4 Certificate in Housing Practice).
- Experience working with vulnerable client groups or individuals with complex needs.
- Knowledge of local community services and support networks in Stoke-on-Trent.
- Demonstrated experience in arrears management and successful debt recovery procedures.
- A track record of contributing to community engagement initiatives.
Perks & Benefits
- Competitive salary package and generous annual leave allowance.
- A supportive and collaborative work environment focused on personal and professional growth.
- Comprehensive training and development opportunities to enhance your career in housing.
- Pension scheme to secure your financial future.
- Employee assistance programme for health and well-being support.
- Opportunities to make a genuine, lasting impact within the Stoke-on-Trent community.
- Mileage allowance for work-related travel.
How to Apply
Ready to take the next step in your career and contribute to a thriving community? We encourage all qualified candidates to apply by clicking the application link below. Please ensure your CV and cover letter highlight your relevant experience and why you are the ideal candidate for this Housing Officer role at career.imfdirectgov. We look forward to receiving your application!
