About Company
At career.imfdirectgov, we’re at the forefront of driving impactful public sector initiatives through robust financial stewardship. For an Account Manager, this means contributing directly to projects that shape communities and enhance public services, rather than just chasing sales targets. You’ll join a dedicated team in York, fostering long-term, strategic client relationships built on trust and mutual success. We value collaboration, innovation, and a commitment to excellence, providing an environment where your expertise in client management can truly make a difference in vital national and local frameworks.
Job Description
The Account Manager (Full-Time) at career.imfdirectgov plays a pivotal role in nurturing and expanding our critical relationships within the public sector and related stakeholder organisations. Based in our vibrant Holgate, York office, you will be the primary point of contact for a portfolio of key accounts, understanding their evolving needs and ensuring the seamless delivery of our comprehensive financial and advisory services. This isn’t merely about managing contracts; it’s about building enduring partnerships, identifying strategic growth opportunities, and serving as a trusted advisor to our clients. You’ll be instrumental in translating complex needs into actionable solutions, championing client success within our organisation, and contributing directly to our mission of strengthening public services through sound financial governance. We are looking for a proactive, results-oriented individual with a passion for public service and an exceptional ability to forge strong connections. You will be responsible for driving account retention, identifying upsell and cross-sell opportunities, and ensuring client satisfaction remains at the highest level. This role demands a blend of strategic thinking, meticulous organisation, and persuasive communication, all while navigating the unique landscape of public sector operations. Join us in making a tangible difference, where your client management expertise directly supports initiatives vital to our nation’s prosperity and stability.
Key Responsibilities
- Manage a portfolio of key public sector accounts, serving as the primary point of contact and trusted advisor.
- Develop and maintain strong, long-lasting client relationships, ensuring high levels of client satisfaction and retention.
- Proactively identify and pursue new business opportunities within existing accounts, including upsell and cross-sell of services.
- Understand client needs and objectives thoroughly, translating them into effective strategies and solutions.
- Collaborate with internal teams (e.g., finance, advisory, operations) to ensure timely and successful delivery of services.
- Prepare and present account plans, performance reports, and strategic recommendations to clients and internal stakeholders.
- Negotiate contracts and agreements, ensuring mutually beneficial terms and adherence to compliance standards.
- Monitor market trends and competitor activities to identify new opportunities and potential challenges.
- Act as a client advocate within career.imfdirectgov, ensuring client feedback is integrated into service development.
- Resolve client issues and complaints promptly and professionally, maintaining a positive client experience.
Required Skills
- Minimum of 3 years of experience in account management, client relationship management, or a similar client-facing role.
- Demonstrable experience with CRM software and sales pipeline management.
- Exceptional verbal and written communication skills, with the ability to articulate complex information clearly.
- Proven ability to build rapport and establish trust with key stakeholders at various levels.
- Strong negotiation and presentation skills.
- Strategic thinking with a keen eye for identifying growth opportunities.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Preferred Qualifications
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
- Experience working within or with the public sector, government agencies, or financial services.
- Familiarity with public procurement processes and compliance.
- A track record of exceeding sales or account growth targets.
Perks & Benefits
- Competitive annual salary with performance-based bonuses.
- Generous pension scheme contributions.
- Comprehensive health and wellness benefits package.
- 25 days annual leave plus public holidays, with options to purchase additional days.
- Ongoing professional development and training opportunities.
- A supportive and collaborative work environment.
- Employee assistance program for personal and professional support.
- Cycle to Work scheme and other commuter benefits.
- Modern office facilities in a convenient York location.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your unique application!
