About Company
Joining career.imfdirectgov means stepping into a dynamic environment where robust network infrastructure is the backbone of our innovation. For a Network Support Engineer, this isn’t just a job; it’s an opportunity to safeguard critical systems, troubleshoot complex challenges, and directly contribute to our operational excellence. We champion proactive problem-solving and continuous learning, providing an ideal setting to sharpen your technical acumen. Here, your expertise ensures seamless connectivity and empowers our teams, making your contribution tangible and highly valued. If you thrive on impactful work within a supportive, technology-driven culture, career.imfdirectgov is your next destination.
Job Description
Are you a highly motivated and skilled Network Support Engineer looking for a challenging role in Bournville, Birmingham? career.imfdirectgov is actively seeking a dedicated professional to join our thriving IT team. This is an exciting opportunity to play a crucial role in maintaining and enhancing our core network infrastructure, ensuring optimal performance and reliability across all operations. We pride ourselves on a proactive approach to network management and offer a supportive environment where your problem-solving skills will be valued and developed.
As a Network Support Engineer, you will be the first line of defence and an integral part of our daily IT operations. You will be responsible for providing comprehensive technical support for our network systems, including hardware, software, and connectivity issues. This role requires a strong understanding of network protocols, security best practices, and a commitment to delivering exceptional user support. You’ll work closely with various departments, offering insights and solutions that keep our business running smoothly. If you’re passionate about networking, eager to learn new technologies, and ready to make a significant impact, we encourage you to apply and become a vital part of our growing team at career.imfdirectgov.
Key Responsibilities
- Provide first and second-line network support, resolving issues related to LAN/WAN, Wi-Fi, VPNs, and network security.
- Monitor network performance, identify potential bottlenecks, and implement proactive measures to ensure maximum uptime and efficiency.
- Configure, maintain, and troubleshoot network devices including routers, switches, firewalls, and access points.
- Assist in the implementation of network upgrades, migrations, and new infrastructure projects.
- Maintain accurate network documentation, including diagrams, configurations, and incident reports.
- Collaborate with IT security teams to enforce network security policies and address vulnerabilities.
- Respond to service requests and incidents, providing timely and effective solutions in line with SLAs.
- Participate in an on-call rotation for critical network issues outside of regular business hours.
- Provide technical guidance and support to end-users on network-related issues.
Required Skills
- Proven experience in network support and administration.
- Strong knowledge of TCP/IP, DNS, DHCP, and routing protocols (OSPF, BGP).
- Proficiency with configuring and troubleshooting Cisco, Juniper, or equivalent network hardware.
- Experience with firewall management and security principles (e.g., VPNs, access lists).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Familiarity with network monitoring tools (e.g., SolarWinds, Nagios).
Preferred Qualifications
- Cisco Certified Network Associate (CCNA) or equivalent certification.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience with cloud networking (Azure, AWS, GCP).
- Knowledge of scripting for network automation (e.g., Python, PowerShell).
- Experience with ITIL framework and service management tools.
Perks & Benefits
- Competitive salary package.
- Generous paid time off and public holidays.
- Comprehensive health, dental, and vision insurance.
- Pension scheme with employer contributions.
- Opportunities for professional development and certifications.
- Supportive and collaborative work environment.
- Modern office facilities with free on-site parking.
- Employee assistance program.
- Regular team social events.
How to Apply
Ready to take the next step in your career with career.imfdirectgov? We encourage you to click on the application link below to submit your resume and cover letter. Tell us why you are the ideal candidate for this Network Support Engineer role and how your skills and experience align with our mission. We look forward to reviewing your application!
