About Company
Ready to be the welcoming face of a vibrant dental practice? At career.imfdirectgov, we pride ourselves on fostering a supportive and patient-centric environment in Sheffield. We believe that exceptional patient care begins the moment someone walks through our doors, and our administrative team is integral to that experience. Join a professional yet friendly team where your organisational skills and warm demeanour will shine. We are committed to continuous improvement, creating a space where every team member feels valued and empowered to contribute to our collective success and patient well-being. This is an ideal setting for a Dental Receptionist seeking a pivotal role in a thriving community practice.
Job Description
Are you a highly organised, empathetic, and detail-oriented individual with a passion for delivering outstanding patient care? career.imfdirectgov is seeking an enthusiastic Part-Time Dental Receptionist to join our friendly and dedicated team in Sheffield. This crucial front-of-house role is more than just answering phones; it’s about being the first point of contact for our valued patients, ensuring their experience from arrival to departure is seamless and positive. You will be instrumental in creating a warm, professional, and efficient atmosphere, contributing significantly to the smooth operation of our busy dental practice. We are looking for someone who thrives in a fast-paced environment, can manage multiple priorities with a smile, and possesses excellent communication skills, both verbal and written. Your ability to build rapport, handle inquiries with sensitivity, and maintain strict confidentiality will be key to your success. This position offers an opportunity to be a vital part of a team committed to dental excellence and community health, working collaboratively to uphold our high standards of service. If you are passionate about patient care and looking for a rewarding part-time opportunity where your contributions are genuinely appreciated, we encourage you to apply and become a valued member of our growing practice.
Key Responsibilities
- Greet and welcome patients and visitors with a friendly and professional demeanour, ensuring a positive first impression.
- Manage and coordinate patient appointments, including scheduling, rescheduling, and confirming using practice management software.
- Efficiently handle all incoming and outgoing telephone calls, emails, and general enquiries, providing accurate information or directing calls appropriately.
- Process patient payments, manage billing inquiries, and accurately reconcile daily financial transactions.
- Maintain meticulous patient records, ensuring all data is up-to-date, accurate, and handled with the utmost confidentiality in compliance with GDPR.
- Liaise effectively with dentists, hygienists, dental nurses, and other team members to ensure smooth patient flow and operational efficiency.
- Maintain a tidy, organised, and welcoming reception area, including managing magazines, patient information, and general cleanliness.
- Explain treatment plans, financial options, and practice policies clearly and empathetically to patients.
- Handle patient queries and concerns with sensitivity and professionalism, escalating complex issues to appropriate staff when necessary.
- Order and manage office supplies, ensuring the reception area is always well-stocked.
Required Skills
- Proven experience in a reception or administrative role, preferably within a dental or healthcare setting.
- Exceptional verbal and written communication skills with a natural ability to build rapport.
- Proficiency in dental practice management software (e.g., SOE Exact, Dentrix, R4) or similar scheduling and patient record systems.
- Strong organisational skills and meticulous attention to detail.
- Ability to multitask, prioritise effectively, and work calmly under pressure in a busy environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- A patient-centric approach with a calm and empathetic disposition.
- Demonstrated ability to maintain confidentiality and adhere to data protection regulations.
Preferred Qualifications
- A relevant reception or administrative qualification.
- Knowledge of dental terminology and common dental procedures.
- Experience with CQC (Care Quality Commission) regulations or equivalent healthcare compliance standards.
- First Aid certification.
- Previous experience working with NHS and private patients.
Perks & Benefits
- Competitive hourly wage with opportunities for review.
- A supportive, friendly, and collaborative team environment.
- Opportunities for professional development and training.
- Contributory pension scheme.
- Employee discounts on a range of dental treatments for you and your immediate family (subject to practice policy).
- Access to modern, well-equipped practice facilities.
- Generous holiday allowance.
- Employee assistance program for well-being support.
How to Apply
If you are ready to bring your excellent administrative skills and compassionate approach to our team, we would love to hear from you. Please click on the application link below to submit your CV and a cover letter detailing why you are the perfect fit for this role. We look forward to reviewing your application!
