About Company
Join career.imfdirectgov, where your organisational skills directly contribute to patient care excellence. We are a dynamic public sector organisation dedicated to supporting vital community services in Manchester. For a Ward Clerk, this means a pivotal role in ensuring smooth ward operations, making a tangible difference daily. We pride ourselves on a collaborative environment, offering continuous learning and development opportunities. Here, your meticulous attention to detail and compassionate approach will be highly valued, making us an ideal place for dedicated administrative professionals to thrive and advance their careers within a supportive healthcare framework.
Job Description
career.imfdirectgov is seeking a dedicated and highly organised Ward Clerk to join our essential team in the vibrant city of Manchester. This full-time, on-site role is paramount to the efficient and compassionate operation of our hospital ward, ensuring that all administrative tasks flawlessly support seamless patient care and staff workflow. As a Ward Clerk, you will serve as the administrative backbone of the ward, acting as the crucial first point of contact for patients, their families, visitors, and an array of healthcare professionals. Your daily activities will span a wide range of responsibilities, including the meticulous management of patient records, precise coordination of appointments, efficient processing of admissions and discharges, and maintaining an impeccably organised and welcoming ward environment.
We are specifically looking for an individual who possesses exceptional communication skills, demonstrates a proactive and self-starting attitude, and holds a strong, unwavering commitment to patient confidentiality and service excellence. You will play a truly crucial role in fostering a welcoming and supportive atmosphere, often being the first friendly and reassuring face patients encounter during their time with us. Your innate ability to multitask effectively within a busy and often dynamic environment, to prioritise tasks efficiently, and to work collaboratively with nurses, doctors, and other support staff across various disciplines is absolutely paramount. This position offers a unique and invaluable opportunity to contribute significantly to the healthcare sector, working within a supportive and integrated team that profoundly values precision, empathy, and continuous professional growth. If you are deeply passionate about administrative excellence and eager to apply your skills in a fast-paced, immensely rewarding healthcare setting, we strongly encourage you to apply. This role extends far beyond mere administration; it’s about being an integral and cherished part of a team that genuinely makes a real, positive difference in people’s lives every single day. We are fully committed to fostering a diverse and inclusive workplace where all employees feel genuinely valued, respected, and empowered. Comprehensive induction and ongoing training will be thoughtfully provided to ensure your success and continued development in this vital role.
Key Responsibilities
- Manage patient admissions, transfers, and discharges accurately and efficiently, ensuring all necessary documentation is completed.
- Maintain and update patient records (both electronic and paper-based), ensuring confidentiality and data accuracy in compliance with GDPR.
- Act as a primary point of contact for patients, visitors, and healthcare professionals, providing a courteous, empathetic, and helpful service.
- Coordinate and schedule patient appointments, diagnostic tests, and clinical procedures, managing diaries and logistics.
- Answer telephones, take precise messages, and direct enquiries appropriately to the relevant personnel or department.
- Prepare and compile various administrative reports, statistical data, and other documentation as required by ward staff and management.
- Order and manage ward supplies, maintaining adequate stock levels and liaising with procurement.
- Assist with general administrative duties to ensure the smooth and uninterrupted running of the ward, including filing and data entry.
- Liaise effectively with other departments within the hospital (e.g., radiology, pathology, pharmacy) to facilitate optimal patient care pathways.
- Ensure strict compliance with all relevant organisational policies, procedures, and health and safety regulations at all times.
Required Skills
- Proven administrative or clerical experience, with a preference for experience gained in a healthcare setting.
- Excellent organisational and time management skills with the ability to prioritise a demanding workload in a fast-paced environment.
- Strong communication skills, both written and verbal, coupled with a compassionate and professional approach to interactions.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and demonstrable aptitude for learning new patient information systems quickly.
- Demonstrated ability to maintain strict confidentiality and adhere to data protection regulations.
- High level of accuracy and meticulous attention to detail in all tasks.
- Ability to work effectively both independently with minimal supervision and as an integrated member of a multidisciplinary team.
Preferred Qualifications
- NVQ Level 2 or 3 in Business Administration, Medical Administration, or an equivalent qualification.
- Previous experience specifically as a Ward Clerk or in a very similar administrative role within an NHS or private hospital environment.
- Familiarity with medical terminology and clinical processes.
- Experience with electronic patient record systems (EPR) such as Cerner, Epic, or similar.
Perks & Benefits
- Competitive salary package and enrollment in a robust pension scheme.
- Generous annual leave allowance, increasing with length of service.
- Extensive opportunities for professional development, training, and career progression within the organisation.
- Access to comprehensive employee assistance programs, promoting well-being and support.
- A highly supportive, inclusive, and collaborative team environment.
- The profound satisfaction of contributing to a vital public health service.
- Access to exclusive discount schemes for a wide range of services and retailers.
How to Apply
To apply for this rewarding Ward Clerk position and become an integral part of our Manchester team, please click on the application link below. Ensure your CV and a compelling cover letter thoroughly highlight your relevant administrative experience, superior organisational skills, and unwavering dedication to patient care. We eagerly look forward to reviewing your application and welcoming a new colleague to our dedicated team.
