About Company
career.imfdirectgov champions community engagement and service excellence across its diverse operations. We believe every interaction is an opportunity to make a positive impact. For a Retail Assistant, this means being at the forefront of our community presence, ensuring seamless service, and contributing to a welcoming atmosphere. Join a team where your dedication to customer satisfaction is recognized and nurtured, fostering a dynamic and supportive work environment that values every team member’s contribution to our broader mission.
Job Description
Are you a customer service superstar with a passion for retail and a knack for creating exceptional shopping experiences? career.imfdirectgov is seeking a dedicated and enthusiastic Retail Assistant to join our vibrant team for weekend shifts in our Restalrig, Edinburgh location. This is an exciting opportunity to be the face of our brand, interacting directly with our valued customers and playing a crucial role in the smooth operation of our retail environment. If you thrive in a fast-paced setting, enjoy helping people, and are looking for a role where your positive attitude can shine, we want to hear from you! You’ll contribute to maintaining an organized, visually appealing store, assisting customers with their inquiries, and ensuring every visitor leaves with a smile. We value team players who are proactive, reliable, and committed to upholding our high standards of service. Your weekend contributions are vital to our success, helping us meet customer demand during peak hours and ensuring a consistently excellent experience for everyone who walks through our doors. Join us and become an integral part of a company that truly values its frontline staff and offers a supportive environment for growth where you can develop your skills.
Key Responsibilities
- Greet and assist customers with a friendly and welcoming demeanor, providing excellent service.
- Process sales transactions accurately and efficiently using the POS system, handling cash and card payments.
- Maintain an organized and tidy sales floor, including merchandising displays and replenishment of stock.
- Assist with stock management, including receiving, unpacking, and organizing deliveries.
- Handle customer inquiries, complaints, and returns professionally, escalating issues when necessary.
- Ensure store cleanliness and adherence to health and safety standards.
- Contribute to a positive team environment by supporting colleagues and communicating effectively.
- Stay informed about product knowledge and current promotions to confidently assist customers.
Required Skills
- Proven experience in a customer service role, ideally within a retail environment.
- Excellent communication and interpersonal skills.
- Ability to work effectively as part of a team and independently.
- Strong organizational skills and attention to detail.
- Proficiency in basic math for handling transactions.
- Reliable and punctual, with a strong work ethic.
- Ability to work weekend shifts consistently.
Preferred Qualifications
- Previous experience with a Point of Sale (POS) system.
- A passion for retail and understanding of current trends.
- Ability to adapt quickly to changing priorities in a busy retail setting.
Perks & Benefits
- Competitive hourly wage.
- Generous staff discount on products/services.
- Opportunities for career development and internal promotion.
- A supportive and friendly team environment.
- Employee assistance program.
- Flexible weekend scheduling to support work-life balance.
How to Apply
To seize this exciting opportunity and become a valued member of the career.imfdirectgov team, please click on the application link below. We look forward to reviewing your application!
