About Company
Are you ready to elevate your hospitality career? At career.imfdirectgov, we champion talent and foster environments where dedication to service shines. While our name might suggest a broad scope, our passion for excellence extends deeply into every facet of our operations, including our vibrant hospitality venues. We offer an unparalleled platform for a Restaurant Supervisor to thrive, leading teams and crafting memorable guest experiences. Join a company committed to professional growth, innovation, and setting benchmarks in service quality. We believe your leadership will be instrumental in shaping our success and exceeding customer expectations daily.
Job Description
career.imfdirectgov is actively seeking an enthusiastic and experienced Restaurant Supervisor to join our vibrant team in Dundee. This full-time position represents a pivotal opportunity for an individual with proven leadership skills and an unwavering passion for the hospitality industry. You will be at the heart of our daily operations, tasked with ensuring every guest receives an exceptional dining experience that reflects our commitment to excellence. As a key member of our management team, you will not only supervise but also inspire and empower our front-of-house staff, fostering a collaborative and high-performing atmosphere. Your responsibilities will span from orchestrating seamless service delivery, managing reservations efficiently, and maintaining an immaculate dining environment, to actively engaging with guests and resolving any concerns with professionalism and grace. We are searching for someone who possesses a meticulous eye for detail, strong organizational abilities, and a natural aptitude for problem-solving. This role demands a proactive approach to operational challenges and a dedication to continuous improvement, ensuring that our service standards consistently exceed expectations. If you are ready to take on a challenging yet rewarding role where your leadership directly contributes to our success and reputation for outstanding hospitality, we encourage you to apply and become a valued part of the career.imfdirectgov family.
Key Responsibilities
- Lead, mentor, and motivate a team of front-of-house staff, fostering a positive and high-performance work environment.
- Oversee daily restaurant operations, including opening and closing procedures, cash handling, and inventory management.
- Ensure impeccable customer service standards are consistently met, promptly addressing guest concerns and feedback.
- Manage reservations, seating arrangements, and table service flow to optimize efficiency and guest satisfaction.
- Train new team members on service protocols, menu knowledge, and company standards.
- Collaborate effectively with the kitchen team to ensure timely and accurate food delivery.
- Monitor and maintain restaurant cleanliness, hygiene, and adherence to health and safety regulations.
- Assist in staff scheduling, performance reviews, and conflict resolution.
- Contribute to the development and implementation of operational policies and procedures to enhance efficiency.
- Handle administrative tasks such as reporting, stock checks, and ordering supplies as needed.
Required Skills
- Proven leadership and team management abilities
- Exceptional customer service skills
- Strong verbal and written communication
- Excellent problem-solving and decision-making capabilities
- Proficiency with POS (Point of Sale) systems
- Ability to work effectively in a fast-paced environment
- Basic knowledge of food and beverage inventory management
Preferred Qualifications
- NVQ Level 3 or equivalent in Hospitality Management
- Relevant Food Hygiene Certificate
- First Aid certification
- Experience with online reservation systems
- Advanced wine, spirits, or cocktail knowledge
Perks & Benefits
- Competitive salary package
- Opportunities for professional development and career progression
- Generous staff meal allowance
- Comprehensive training programs
- Paid holiday allowance
- Pension scheme contributions
- Provided uniform
How to Apply
Eager to lead and inspire? We invite you to take the next step in your career journey. Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the perfect fit for this Restaurant Supervisor role. We look forward to hearing from you!
