About Company
Seeking a dynamic environment where your optical expertise truly shines? At career.imfdirectgov, we are dedicated to fostering a supportive and innovative workplace, empowering our team to deliver exceptional patient care. We believe a Principal Optometric Assistant thrives in a setting that values precision, patient education, and continuous professional growth. Join a team where your contributions directly impact community eye health, making us the ideal choice for dedicated professionals in Whitney Pier. Your passion for optometry will find its purpose here.
Job Description
career.imfdirectgov is seeking an experienced and highly motivated Principal Optometric Assistant to join our dedicated team in Whitney Pier, Sydney. This is an immediate hiring opportunity for a seasoned professional ready to take on a leadership role in a bustling optometric practice. As a Principal Optometric Assistant, you will be instrumental in ensuring the smooth and efficient operation of our clinic, providing unparalleled support to our Optometrists and an exceptional experience for our patients. You will be at the forefront of patient interaction, managing critical administrative tasks, performing pre-testing procedures with precision, and expertly guiding patients through frame and lens selections. This role requires a blend of advanced technical skills, strong interpersonal abilities, and a proactive approach to clinic management. We are looking for someone who can not only perform their duties flawlessly but also mentor junior staff, streamline workflows, and contribute to a positive and productive team environment. If you possess a comprehensive understanding of optometric practice and a commitment to patient satisfaction, we invite you to lead our team in delivering outstanding eye care services to the Whitney Pier community.
This position offers a unique opportunity to apply your extensive knowledge and leadership capabilities within a supportive framework. You will be responsible for ensuring that all clinic standards are met, from patient intake to dispensing, and for maintaining a high level of operational efficiency. Your ability to troubleshoot, problem-solve, and adapt to varying patient needs will be critical. Join us and become a pivotal part of a team that is passionate about enhancing vision and improving lives.
Key Responsibilities
- Lead and mentor junior optometric assistants, overseeing daily clinic operations and workflow management.
- Conduct comprehensive pre-testing procedures including auto-refraction, visual fields, tonometry, and retinal imaging.
- Assist optometrists during patient examinations, ensuring accurate data collection and seamless patient flow.
- Manage patient scheduling, appointments, recalls, and electronic health records with meticulous attention to detail.
- Provide expert guidance to patients on frame selection, lens options, and contact lens care and insertion/removal training.
- Process orders for spectacle lenses, contact lenses, and other optical products, verifying accuracy and quality upon arrival.
- Handle billing, insurance claims, and patient payments, resolving any related inquiries efficiently.
- Maintain cleanliness and organization of examination rooms, dispensing areas, and equipment.
- Address patient inquiries and concerns, ensuring a positive and professional patient experience.
- Participate in inventory management of frames, lenses, and contact lenses, ensuring optimal stock levels.
Required Skills
- Minimum of 4 years of experience as an Optometric Assistant in a clinical setting.
- In-depth knowledge of ophthalmic terminology, instruments, and procedures.
- Proficiency in performing pre-testing examinations (e.g., auto-refraction, visual fields, tonometry).
- Exceptional patient communication and customer service skills.
- Strong organizational abilities and attention to detail.
- Competency with electronic health record (EHR) systems and practice management software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent problem-solving and critical thinking capabilities.
Preferred Qualifications
- Certification from a recognized Optometric Assistant program (e.g., Canadian Certified Optometric Assistant – CCOA).
- Previous experience in a supervisory or lead assistant role.
- Knowledge of various lens designs, materials, and coatings.
- Familiarity with billing procedures for private and provincial insurance plans.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive health, dental, and vision benefits.
- Generous paid time off and vacation policy.
- Opportunities for professional development and continuing education.
- Supportive and collaborative work environment.
- Employee discounts on eyewear and optical services.
- Contribution to a pension plan.
- Modern clinic with state-of-the-art equipment.
How to Apply
Ready to take the next step in your career as a Principal Optometric Assistant? We encourage all qualified candidates to apply. Please click on the application link below to submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
