About Company
Imagine a workplace where your daily efforts directly contribute to community well-being, fostering a supportive environment for both patients and staff. career.imfdirectgov is a dynamic force within the healthcare sector, dedicated to elevating patient care standards across the NHS. We believe that the frontline team, particularly our receptionists, are the heartbeat of our operations. Joining us means becoming part of a mission-driven team where your empathy, organizational skills, and dedication to service are not just valued, but are essential to our collective success. We champion continuous development and a culture of mutual respect.
Job Description
Are you a compassionate and highly organized individual with a passion for helping people? career.imfdirectgov is seeking a dedicated Part-Time NHS Receptionist to join our friendly and busy practice in the heart of Highgate, London. This pivotal role is perfect for someone who thrives in a fast-paced environment and possesses exceptional communication skills. As the first point of contact for our patients, you will play a crucial role in shaping their experience, ensuring they feel welcomed, supported, and efficiently directed to the care they need. We are looking for someone who can manage administrative tasks with precision, maintain patient confidentiality, and handle sensitive situations with tact and empathy.
Working as an NHS Receptionist at career.imfdirectgov means more than just answering phones and booking appointments. You will be an integral part of a healthcare team committed to delivering outstanding patient care within the National Health Service framework. Your ability to multitask, prioritize, and remain calm under pressure will be invaluable. You’ll be responsible for a wide range of duties that keep our clinic running smoothly, from managing patient records to coordinating with clinical staff. We pride ourselves on creating a supportive atmosphere where every team member’s contribution is recognized and valued. If you are eager to make a tangible difference in people’s lives and contribute to a vital public service, we encourage you to apply. This role offers the opportunity to work within a vibrant community, providing essential support that underpins quality healthcare delivery.
Key Responsibilities
- Greet patients and visitors in a friendly and professional manner, managing their arrivals and departures efficiently.
- Handle incoming calls, directing queries to appropriate staff or providing general information.
- Schedule and reschedule appointments, ensuring clinic diaries are optimized and patient flow is smooth.
- Manage patient registration and update electronic patient records with accuracy and strict adherence to GDPR guidelines.
- Process patient prescriptions, referrals, and other administrative documents.
- Assist with general administrative tasks including filing, scanning, and managing correspondence.
- Handle patient queries and complaints with empathy, escalating issues to senior staff when necessary.
- Maintain the waiting area and reception space to ensure it is tidy, welcoming, and safe.
- Support clinical staff with administrative tasks as required to ensure seamless patient care.
- Act as a liaison between patients, doctors, nurses, and other healthcare professionals.
Required Skills
- Proven experience in a customer service or reception role, preferably within a healthcare setting.
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in using IT systems, including Microsoft Office Suite.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Discretion and respect for patient confidentiality (GDPR awareness).
- A compassionate and empathetic approach to patient interaction.
- Ability to work both independently and as part of a team.
Preferred Qualifications
- Previous experience with NHS patient management systems (e.g., SystmOne, EMIS Web).
- Knowledge of medical terminology.
- First Aid certification.
- Experience working in a busy public-facing environment.
Perks & Benefits
- Competitive hourly wage.
- Generous annual leave allowance (pro-rata).
- NHS Pension Scheme enrollment.
- Opportunities for professional development and training.
- A supportive and collaborative team environment.
- Access to employee assistance programs.
- Contribution to a vital community service.
How to Apply
Ready to be the welcoming face of our Highgate practice? We invite you to take the next step in your career with career.imfdirectgov. To apply for this fulfilling Part-Time NHS Receptionist role, please click on the application link below. Ensure your CV and cover letter highlight your relevant experience and passion for patient care. We look forward to reviewing your application!
