About Company
Join career.imfdirectgov and become an essential part of a compassionate team dedicated to outstanding patient care in Fresno. We are a dynamic healthcare provider committed to fostering a supportive and professional environment where every staff member’s contribution is valued. For a Medical Receptionist, this means a welcoming atmosphere, clear processes, and opportunities to positively impact patient experiences daily. We prioritize efficiency and kindness, ensuring a fulfilling workplace for those who thrive on organization and direct patient interaction. Discover a place where your administrative skills meet genuine patient connection.
Job Description
Are you a detail-oriented, empathetic, and organized individual looking to make a meaningful impact in a thriving healthcare environment? career.imfdirectgov is seeking a dedicated and professional Full-Time Medical Receptionist for immediate hire at our Fresno, California location. This pivotal role is the first point of contact for our valued patients, setting the tone for their entire visit. You will be instrumental in ensuring a smooth and efficient patient flow, managing appointments, handling patient inquiries, and maintaining accurate records, all while upholding the highest standards of patient confidentiality and customer service.
At career.imfdirectgov, we pride ourselves on providing exceptional care and fostering a supportive atmosphere for both our patients and our team. As a Medical Receptionist, you will be more than just an administrator; you will be a vital link between our patients and medical staff, contributing directly to a positive healthcare experience. We are looking for someone with a strong work ethic, excellent communication skills, and a genuine passion for helping others. If you thrive in a fast-paced environment, possess strong organizational abilities, and have a proven track record of delivering outstanding patient service, we encourage you to apply.
This immediate hire position offers an exciting opportunity to join a growing practice where your contributions are recognized and valued. You will work alongside a team of dedicated professionals who are committed to making a difference in the community through compassionate and high-quality healthcare services. We are seeking someone who is proactive, can manage multiple tasks with precision, and is comfortable utilizing various office technologies. Your ability to calmly and effectively manage patient flow, answer phones, and support administrative tasks will directly contribute to the overall success and patient satisfaction of our practice, playing a critical role in our mission to provide accessible and excellent medical care to the Fresno community. If you are ready to take the next step in your career and contribute to a patient-centered organization, career.imfdirectgov is the place for you.
Key Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner.
- Answer, screen, and direct incoming phone calls promptly and courteously.
- Schedule and confirm patient appointments, managing the appointment book efficiently.
- Verify patient insurance information and collect co-payments/outstanding balances.
- Maintain accurate and up-to-date patient records, ensuring strict confidentiality.
- Prepare and process new patient forms and update existing patient information.
- Manage incoming and outgoing faxes, mail, and emails.
- Assist with general administrative duties, including filing, scanning, and data entry.
- Ensure the reception area is tidy, welcoming, and compliant with health standards.
- Liaise with medical staff to facilitate smooth patient flow and communication.
Required Skills
- Minimum 18 months of experience in a medical office or similar customer service role.
- Proficiency in medical office software (e.g., EMR systems) and Microsoft Office Suite.
- Exceptional verbal and written communication skills.
- Strong organizational skills and meticulous attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Demonstrated empathy, patience, and professional demeanor when interacting with patients.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's degree in healthcare administration or a related field.
- Knowledge of medical terminology and basic billing procedures.
- Experience with specific EMR systems relevant to our practice (e.g., Epic, Cerner).
- Bilingual proficiency (e.g., Spanish/English) is a strong advantage.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and paid holidays.
- 401(k) retirement plan with company match.
- Opportunities for continuous professional development and career growth.
- A supportive, collaborative, and patient-focused work environment.
- Employee assistance program for personal and professional support.
How to Apply
Interested candidates are encouraged to click the application link below to submit their resume and cover letter directly. We look forward to reviewing your application!
