About Company
Ready to lead and thrive in a dynamic healthcare environment? career.imfdirectgov is dedicated to delivering exceptional patient care and operational excellence, even through the quiet hours of the night. We believe in empowering our team members, providing a supportive atmosphere where your leadership skills as a Lead Medical Office Assistant will truly shine. This is an ideal place for dedicated professionals who excel in autonomous environments, appreciate structured processes, and are committed to making a tangible difference in patient care after hours. Join us and help shape the future of night-time medical administration.
Job Description
We are seeking a highly motivated and experienced Lead Medical Office Assistant to join our dedicated night shift team in Fredericton, New Brunswick. This immediate hiring opportunity calls for a professional who thrives in a leadership role, ensuring the smooth and efficient operation of our office during overnight hours. As the Lead MOA on the night shift, you will be the cornerstone of our administrative support, playing a critical role in patient intake, record management, and assisting medical staff, all while maintaining a calm and organized environment. You’ll oversee daily administrative tasks, manage patient flow, handle inquiries, and ensure all preparations are in place for the morning shift. This pivotal position requires exceptional organizational skills, a proactive approach to problem-solving, and the ability to lead a small team or act independently with confidence. Your expertise will directly contribute to our commitment to providing seamless patient care and support around the clock. If you possess a strong work ethic, a meticulous eye for detail, and a compassionate demeanor, we invite you to take the next step in your career with us. This role offers a unique opportunity to grow your leadership capabilities within a supportive and essential night-time operation.
Key Responsibilities
- Oversee and coordinate all administrative functions of the medical office during the night shift.
- Lead and provide guidance to junior MOA staff or act as the primary administrative support during overnight hours.
- Manage patient check-ins and check-outs, verify insurance information, and process payments.
- Maintain and update patient medical records with strict adherence to confidentiality protocols.
- Prepare patient charts, diagnostic requests, and other necessary documentation for the following day.
- Handle incoming calls, direct inquiries, and manage appointment scheduling.
- Monitor inventory of office supplies and medical forms, reordering as necessary.
- Ensure the cleanliness and organization of the reception and waiting areas.
- Address patient concerns and resolve administrative issues with professionalism and empathy.
- Collaborate closely with night-shift medical staff (nurses, doctors) to ensure seamless patient flow and support.
- Implement and enforce office policies and procedures, ensuring compliance with health regulations.
Required Skills
- Minimum 4 years of experience as a Medical Office Assistant, with at least 1 year in a lead or supervisory role.
- Proficiency in Electronic Medical Records (EMR) systems (e.g., Telus Health, Accuro, Med Access).
- Exceptional organizational and time management abilities.
- Strong verbal and written communication skills.
- Demonstrated leadership and team coordination capabilities.
- Ability to work independently and make sound decisions under pressure.
- Customer service-oriented approach with excellent interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to maintain strict patient confidentiality (PIPEDA compliance).
Preferred Qualifications
- Completion of a recognized Medical Office Assistant or Medical Administration program.
- Experience working in a night shift or hospital/clinic emergency setting.
- First Aid and CPR certification.
- Familiarity with medical terminology across various specialties.
- Experience with scheduling software and office equipment troubleshooting.
Perks & Benefits
- Competitive salary with night shift premium.
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Opportunities for professional development and continuous learning.
- Supportive and collaborative team environment.
- Free on-site parking.
- Employee assistance program (EAP).
How to Apply
If you are a dedicated and experienced Medical Office Assistant looking for a rewarding leadership role on the night shift, we encourage you to apply! Please click on the application link below to submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
