About Company
Are you a detail-oriented professional passionate about supporting healthcare excellence? At career.imfdirectgov, we champion community well-being through efficient and compassionate public services. We are dedicated to fostering an environment where your administrative expertise directly impacts patient care and operational success. Joining us means becoming part of a forward-thinking team committed to innovation and continuous improvement in the healthcare sector. Your contribution will be vital in ensuring our services run seamlessly, providing critical support to clinical staff and ultimately, to the individuals we serve across Carlisle and Cumbria. We believe in empowering our employees to make a real difference, offering professional growth in a supportive setting.
Job Description
We are seeking a highly organised, proactive, and compassionate Healthcare Administrator to join our dedicated team in Carlisle, Cumbria. This pivotal full-time role is crucial for ensuring the smooth and efficient operation of our healthcare services, directly supporting clinical staff and enhancing the patient experience. As a Healthcare Administrator, you will be at the heart of our operations, managing critical administrative functions that underpin our commitment to delivering exceptional care. You will navigate a fast-paced environment, requiring excellent communication skills, meticulous attention to detail, and a robust understanding of healthcare protocols and confidentiality. This position offers a unique opportunity to contribute significantly to public health, working within a supportive framework that values innovation, teamwork, and continuous professional development. You will be responsible for a wide array of administrative tasks, from patient scheduling and record management to coordinating essential resources and liaising with various stakeholders. Your ability to prioritise, adapt, and maintain composure under pressure will be key to your success. If you are passionate about making a tangible difference in community health and thrive in a structured yet dynamic setting, we encourage you to apply.
Key Responsibilities
- Manage patient records with the utmost confidentiality and accuracy, ensuring compliance with data protection regulations.
- Coordinate patient appointments, admissions, and discharges, optimising scheduling to maximise efficiency and patient satisfaction.
- Handle incoming communications, including phone calls, emails, and correspondence, directing inquiries appropriately.
- Provide comprehensive administrative support to clinical staff, including preparing reports, presentations, and other necessary documents.
- Process invoices, requisitions, and maintain inventory of office supplies and medical consumables.
- Liaise with internal departments, external healthcare providers, and community services to facilitate seamless patient pathways.
- Assist in the implementation and maintenance of administrative policies and procedures to ensure operational excellence.
- Organise and minute meetings, ensuring accurate record-keeping and follow-up on action points.
- Manage and update databases, ensuring all information is current and accessible to authorised personnel.
- Contribute to a positive and supportive work environment, adhering to all organisational values and standards.
Required Skills
- Proven experience (2+ years) in a healthcare administrative role or similar office management position.
- Exceptional organisational and time management skills with the ability to multitask effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with healthcare management systems (e.g., EMIS Web, SystmOne).
- Strong verbal and written communication skills, with a professional and empathetic approach.
- Meticulous attention to detail and a high degree of accuracy in data entry and record-keeping.
- Ability to maintain strict confidentiality regarding patient information and sensitive data.
- Demonstrated ability to work independently and as part of a team in a fast-paced environment.
- Excellent problem-solving abilities and a proactive approach to challenges.
Preferred Qualifications
- NVQ Level 3 in Business Administration or equivalent qualification.
- Knowledge of NHS protocols, guidelines, and frameworks.
- Experience with medical terminology.
- Familiarity with clinical audit processes.
Perks & Benefits
- Competitive salary and comprehensive pension scheme.
- Generous annual leave allowance, increasing with service.
- Opportunities for continuous professional development and training.
- Supportive and collaborative work environment.
- Access to employee assistance programs and well-being initiatives.
- Located in the vibrant city of Carlisle, with excellent transport links.
How to Apply
To apply for this rewarding Healthcare Administrator position, please click on the application link below. Ensure your CV highlights your relevant experience and administrative skills within a healthcare or public service setting. We look forward to reviewing your application.
