About Company
Join a team where your passion for patient care truly shines! career.imfdirectgov champions excellence in optical services, creating a supportive and dynamic environment perfect for a dedicated Optical Assistant. We believe in nurturing talent and fostering growth, ensuring every team member feels valued and empowered. Our commitment extends beyond vision care; we build lasting relationships with our community, offering state-of-the-art facilities and a collaborative culture. If you’re eager to make a tangible difference in people’s lives through exceptional service, you’ll find your purpose with us.
Job Description
Are you passionate about helping people see clearly and look great? career.imfdirectgov is seeking an enthusiastic and customer-focused Part-Time Optical Assistant to join our thriving team in Middleton, Manchester. This is an incredible opportunity for someone with a flair for customer service and an interest in eye care to embark on a rewarding career path. As an Optical Assistant, you will be the first point of contact for many of our valued patients, playing a crucial role in their journey towards optimal vision. You’ll be instrumental in creating a welcoming and professional atmosphere, guiding patients through their optical experience from frame selection to aftercare. We’re looking for a proactive individual who thrives in a fast-paced retail environment and is eager to learn and develop within the optical sector. Full training will be provided, so while previous optical experience is a bonus, a genuine desire to deliver outstanding patient care and strong interpersonal skills are paramount. If you’re ready to contribute to a positive team culture and make a real difference in the health and well-being of our community, we encourage you to apply.
Key Responsibilities
- Greet patients warmly and manage appointment bookings, ensuring a smooth and efficient clinic flow.
- Assist patients with frame selection, offering style advice and fitting frames accurately to individual needs.
- Explain various lens types and coatings, helping patients understand their options and make informed decisions.
- Perform preliminary eye tests such as pre-screening, visual field testing, and retinal photography.
- Process patient orders, handle payments, and manage administrative tasks with precision.
- Provide comprehensive aftercare advice, including contact lens instruction and spectacle adjustments/repairs.
- Maintain the appearance of the practice, ensuring displays are attractive and the environment is clean and organised.
- Support the Optometrists and other team members, contributing to a collaborative and positive work environment.
Required Skills
- Exceptional customer service and interpersonal communication skills.
- Strong attention to detail and ability to follow instructions accurately.
- Proficiency in basic computer applications and quick to learn new systems.
- A genuine interest in optical care and helping people.
- Ability to work effectively both independently and as part of a team.
- Organised and capable of multitasking in a busy environment.
- A positive, proactive, and friendly demeanour.
Preferred Qualifications
- Previous experience in a retail or customer-facing role.
- An understanding of basic optical terminology or products.
- Experience with electronic patient records systems.
Perks & Benefits
- Competitive hourly wage with opportunities for advancement.
- Comprehensive training and continuous professional development.
- Generous staff discount on eyewear and optical products.
- A supportive and friendly team environment.
- Paid holiday allowance.
- Pension scheme contributions.
How to Apply
If you are ready to take on this exciting challenge and contribute to a leading optical service, please click on the application link below. We look forward to receiving your application!
