About Company
Imagine contributing to a practice where every patient interaction is valued, and your growth is genuinely supported. At career.imfdirectgov, we pride ourselves on fostering a dynamic and inclusive environment where innovation meets compassionate patient care. An Optometric Assistant thrives here, becoming an integral part of a dedicated team committed to advancing eye health. We believe in empowering our staff through continuous learning opportunities and a collaborative culture. Join us to make a tangible difference in our community’s vision, working alongside leading professionals in a supportive setting designed for your success.
Job Description
Are you a highly organized, patient-focused individual with a passion for eye care? career.imfdirectgov is actively seeking a dedicated and experienced Staff Optometric Assistant to join our vibrant team in the heart of Kensington Market, Toronto. This full-time position offers an exciting opportunity to play a pivotal role in delivering exceptional patient experiences and supporting our optometrists in providing comprehensive eye care services. As a Staff Optometric Assistant, you will be the welcoming face of our clinic, ensuring seamless patient flow from arrival to departure. Your responsibilities will span across front-desk administration, pre-testing, optical dispensing support, and maintaining a clean and efficient clinic environment. We are looking for someone who can confidently manage multiple tasks, demonstrates excellent communication skills, and possesses a strong understanding of optometric procedures and terminology. This role requires an individual who is proactive, detail-oriented, and genuinely committed to patient satisfaction. If you are eager to contribute your expertise to a growing practice and are excited by the prospect of continuous learning in a supportive professional setting, we encourage you to apply. This is more than just a job; it’s an opportunity to grow your career within a compassionate and forward-thinking eye care team.
Key Responsibilities
- Greet patients warmly, manage appointments, and handle patient registration and insurance verification.
- Conduct pre-testing procedures including auto-refraction, visual field screening, tonometry, and retinal imaging.
- Assist optometrists during examinations by setting up equipment, recording patient information, and preparing treatment rooms.
- Educate patients on contact lens insertion, removal, and care, and provide guidance on eyewear selection and adjustment.
- Manage patient inquiries, answer phones, schedule appointments, and maintain accurate patient records.
- Process payments, issue receipts, and handle billing and invoicing for services and products.
- Maintain the cleanliness and organization of examination rooms, waiting areas, and optical displays.
- Order and manage inventory of contact lenses, frames, and other optical supplies.
- Support marketing initiatives and patient recall programs to ensure continuous engagement.
- Perform minor repairs and adjustments to eyewear, ensuring patient satisfaction with their optical products.
Required Skills
- Minimum 2 years of experience as an Optometric Assistant in a clinical setting.
- Proficiency in performing optometric pre-testing procedures.
- Strong understanding of optometric terminology and common eye conditions.
- Exceptional interpersonal and communication skills, both verbal and written.
- Demonstrated ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency with optometric software (e.g., Electronic Medical Records) and general office applications.
- Excellent organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Completion of an Optometric Assistant program or a related medical office administration course.
- Experience with optical dispensing, including frame selection and measurements.
- Bilingualism (e.g., English and Mandarin/Cantonese or other languages relevant to the Toronto community).
- Familiarity with direct billing to insurance companies.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision benefits package.
- Paid time off, including vacation and sick leave.
- Opportunities for professional development and continuing education.
- Supportive and collaborative team environment.
- Employee discounts on eyewear and eye care services.
- Access to state-of-the-art diagnostic equipment.
How to Apply
Eager to join a team that values your contributions and fosters your professional growth? Click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!
