About Company
At the forefront of community health, career.imfdirectgov offers an unparalleled environment for dedicated healthcare professionals. We are a dynamic organization committed to operational excellence and patient-centered care within the Huntington Beach area. For a Medical Office Specialist, this means a chance to be the vital first point of contact, ensuring smooth administrative processes that underpin quality medical services. We value meticulous attention to detail, compassionate interaction, and a proactive approach. Join a supportive team where your organizational skills and empathy directly contribute to improving patient experiences and community well-being every single day.
Job Description
career.imfdirectgov is seeking an exceptional Full-Time Medical Office Specialist to join our vibrant team in Huntington Beach, California. This pivotal role serves as the cornerstone of our patient experience, demanding a professional who is not only highly organized and detail-oriented but also possesses an innate ability to connect with patients with warmth and empathy. As the initial point of contact, you will manage a wide array of administrative and clerical tasks crucial to the smooth operation of our medical office, ensuring efficiency, accuracy, and patient satisfaction. We are looking for an individual eager to contribute to a collaborative environment, uphold the highest standards of care, and make a tangible difference in the lives of our patients. If you thrive in a fast-paced medical setting and are committed to delivering outstanding service, we encourage you to apply and become a valued member of our growing healthcare family.
Key Responsibilities
- Greet and check-in patients warmly, verify demographic information, and collect necessary forms.
- Schedule, reschedule, and confirm patient appointments efficiently, managing the physician's calendar.
- Verify patient insurance eligibility, benefits, and obtain necessary pre-authorizations.
- Accurately collect co-pays, deductibles, and outstanding balances at the time of service.
- Manage and update electronic medical records (EMR) with precision and confidentiality.
- Answer multi-line phone systems, address patient inquiries, and direct calls to appropriate personnel.
- Maintain cleanliness and organization of the reception area and patient waiting room.
- Order and maintain office supplies, ensuring adequate stock levels.
- Assist with basic billing inquiries and liaise with billing department as needed.
- Ensure strict adherence to HIPAA regulations and maintain patient confidentiality at all times.
Required Skills
- Minimum of 2 years of experience in a medical office or healthcare administrative role.
- Proficiency with Electronic Medical Records (EMR) systems (e.g., Epic, Cerner, NextGen).
- Excellent verbal and written communication skills with a professional demeanor.
- Strong organizational skills, meticulous attention to detail, and ability to multitask effectively.
- Exceptional customer service and interpersonal skills with a compassionate approach.
- Demonstrated knowledge of basic medical terminology and healthcare office procedures.
- High school diploma or GED equivalent.
Preferred Qualifications
- Associate's degree in Medical Office Administration, Healthcare Management, or a related field.
- Bilingual proficiency (especially Spanish) to better serve our diverse patient population.
- Experience with specific medical billing and coding software.
- Certification as a Medical Administrative Assistant (CMAA).
Perks & Benefits
- Competitive hourly wage commensurate with experience.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and paid holidays.
- 401(k) retirement plan with company matching contributions.
- Opportunities for professional development and continuing education.
- A supportive and collaborative team-oriented work environment.
- Convenient on-site parking facilities.
How to Apply
Ready to make a difference? Click on the application link below to submit your detailed resume and a compelling cover letter outlining your experience and why you are the ideal candidate for this Medical Office Specialist role. We look forward to reviewing your qualifications and potentially welcoming you to our dedicated team.
