About Company
Stepping into the heart of community safety, career.imfdirectgov is dedicated to providing vital public services to the residents of Shorter, Alabama. We understand the immense responsibility that comes with being the first point of contact in an emergency, and we pride ourselves on building a resilient and supportive team. For an Emergency Dispatcher, our organization offers not just a role, but a chance to make a profound, immediate impact, ensuring rapid response and critical assistance when it’s needed most. Join a cohesive environment where your calm demeanor and quick thinking are truly valued, and your commitment to service safeguards lives every single night.
Job Description
Are you a highly composed, quick-thinking individual who thrives in a fast-paced environment, especially during the overnight hours? career.imfdirectgov is seeking a dedicated Emergency Dispatcher for a critical Night Shift position in Shorter, Alabama. This isn’t just a job; it’s a lifeline. As the voice of calm in a crisis, you will be the crucial link between community members in distress and the emergency services they need. Working overnight, you will be responsible for receiving and processing emergency and non-emergency calls, dispatching police, fire, and EMS units, and providing essential pre-arrival instructions. Your ability to multitask, maintain composure under pressure, and utilize advanced communication systems will directly impact the safety and well-being of our community members. This role demands unwavering commitment, exceptional judgment, and a profound sense of responsibility to serve our community when it needs you most, ensuring a rapid and effective response regardless of the hour.
Key Responsibilities
- Receive and accurately process incoming emergency (911) and non-emergency calls during the night shift, assessing the nature of the situation and prioritizing calls effectively.
- Dispatch appropriate emergency units (police, fire, EMS) to incident locations, ensuring optimal resource allocation and timely response.
- Provide clear, concise, and critical pre-arrival instructions to callers, including medical assistance, safety protocols, and general guidance.
- Maintain detailed and accurate records of all calls, dispatched units, incident details, and unit statuses in computer-aided dispatch (CAD) systems.
- Monitor multiple public safety radio frequencies, tracking unit movements, and providing support and information to field personnel.
- Manage high-stress situations with professionalism and empathy, calming distressed callers and gathering necessary information efficiently.
- Operate and maintain various communication equipment, including telephones, radios, and computer systems.
- Collaborate closely with other dispatchers, emergency personnel, and external agencies to ensure seamless coordination of services.
- Adhere strictly to all departmental policies, procedures, and relevant regulations, particularly concerning sensitive information and emergency protocols.
- Stay informed about local geography, road closures, and community events that may impact emergency response.
Required Skills
- Exceptional verbal communication and active listening skills.
- Proven ability to remain calm, focused, and effective under extreme pressure.
- Strong multi-tasking capabilities, able to manage multiple calls and dispatch operations simultaneously.
- Proficient computer skills and the ability to learn and operate complex dispatch software and systems quickly.
- Excellent geographical knowledge of Shorter, Alabama, and surrounding Macon County.
- High level of discretion and ability to handle confidential and sensitive information appropriately.
- Effective problem-solving and decision-making abilities in critical situations.
- Typing speed of at least 40 WPM with high accuracy.
Preferred Qualifications
- Previous experience (1+ years) as an Emergency Dispatcher, 911 Operator, or in a public safety communication center.
- Certification in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), or Emergency Police Dispatch (EPD).
- CPR and First Aid certification.
- Bilingual proficiency (especially Spanish) is a significant advantage.
- Associate’s or Bachelor’s degree in Criminal Justice, Public Administration, or a related field.
Perks & Benefits
- Competitive annual salary with night shift differential.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and holiday schedule.
- Participation in a robust retirement savings plan.
- Life insurance and long-term disability coverage.
- Ongoing professional development and advanced certification opportunities.
- Employee Assistance Program (EAP) for personal and professional support.
- Uniform allowance and equipment provided.
How to Apply
Interested candidates are encouraged to click the application link below to submit their resume and cover letter. Ensure your application highlights your experience in high-pressure environments, your availability for night shifts, and your unwavering commitment to public service. We look forward to reviewing your application and potentially welcoming you to our dedicated team.
