About Company
Supporting vital community health services, career.imfdirectgov thrives on dedication and compassionate care. We are seeking a Medical Receptionist to join our friendly, patient-focused team, playing a pivotal role in our clinic’s smooth operation. This environment provides ample opportunity to develop your administrative skills, engage directly with patients, and truly make a difference in their healthcare journey. If you value a supportive workplace that champions both professional growth and work-life balance, you’ll find a welcoming home with us. We believe in empowering our staff to deliver exceptional service every day.
Job Description
career.imfdirectgov is looking for a dedicated and empathetic Part-Time Medical Receptionist to be the welcoming face and first point of contact for our valued patients in Shrewsbury, Shropshire. In this crucial role, you will play a fundamental part in ensuring the smooth and efficient running of our busy clinic, providing exceptional administrative support and maintaining a calm, organised, and friendly environment for everyone who walks through our doors.
We understand the importance of this front-line position and are committed to supporting our team members with a positive work environment and opportunities for professional development. Your ability to multitask, communicate effectively, and maintain patient confidentiality will be paramount. You will handle a diverse range of tasks, from managing appointment schedules and handling patient inquiries to processing documentation and assisting with general office administration. This role offers the chance to become an integral part of a healthcare team dedicated to serving our local community. If you possess a compassionate approach, excellent organisational skills, and a desire to contribute meaningfully to patient care, we encourage you to apply.
Key Responsibilities
- Greet patients warmly, register their arrival, and direct them appropriately.
- Manage a busy appointment diary, booking, cancelling, and rescheduling appointments efficiently.
- Answer incoming telephone calls, providing clear information, taking messages, and directing calls to relevant staff members.
- Process patient registrations, update personal details, and maintain accurate electronic and paper medical records.
- Handle patient queries, both in person and over the phone, with professionalism and empathy.
- Prepare consultation rooms and ensure they are tidy and well-stocked.
- Handle incoming and outgoing mail and faxes, and manage clinic correspondence.
- Process prescription requests and liaise with pharmacies where necessary.
- Maintain strict confidentiality regarding patient information and clinic operations.
- Assist with general administrative tasks, including filing, scanning, and data entry.
- Collect and process payments for private services and maintain accurate financial records.
- Ensure the reception area is kept clean, tidy, and welcoming at all times.
Required Skills
- Proven experience in a customer service or administrative role.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organisational skills with the ability to manage multiple tasks effectively.
- A compassionate and empathetic approach to patient interaction.
- Ability to work accurately under pressure in a fast-paced environment.
- Strict adherence to confidentiality and data protection regulations (e.g., GDPR).
- Strong attention to detail and problem-solving abilities.
Preferred Qualifications
- Previous experience as a Medical Receptionist or in a healthcare administrative role.
- Knowledge of medical terminology.
- Familiarity with medical practice software systems (e.g., SystmOne, EMIS Web).
- First Aid certification.
- GCSEs or equivalent in English and Maths at Grade C/4 or above.
Perks & Benefits
- Competitive hourly wage.
- Supportive and friendly team environment.
- Opportunities for professional development and training.
- Generous holiday allowance.
- Pension scheme.
- Contribution to employee well-being initiatives.
- Convenient location in Shrewsbury with good transport links.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Submit your CV along with a compelling cover letter outlining your experience and why you are the ideal candidate for this Medical Receptionist position. We look forward to reviewing your application.
