About Company
Join career.imfdirectgov and begin shaping your future in the vibrant world of eye care! We are a forward-thinking healthcare provider committed to delivering exceptional patient experiences through advanced optometric services. Our team in Downtown Okotoks is passionate about fostering talent, offering a supportive and dynamic environment where new team members can thrive. Here, you’ll gain invaluable hands-on experience, learn from seasoned professionals, and become an integral part of a community-focused practice dedicated to visual wellness. Discover a place where your dedication to learning will be nurtured.
Job Description
Are you eager to launch a career in healthcare without prior experience? career.imfdirectgov is thrilled to offer an unparalleled opportunity for a dedicated and enthusiastic individual to join our team as a Trainee Optometric Assistant in our bustling Downtown Okotoks clinic. This entry-level position is meticulously designed for someone with a passion for learning and a commitment to patient care, providing comprehensive on-the-job training to equip you with all the necessary skills and knowledge to excel in the optometry field.
As a Trainee Optometric Assistant, you will embark on a rewarding journey supporting our experienced optometrists and clinic staff. Your primary focus will be on learning the ropes of a dynamic optometric practice, from greeting patients with a warm smile and ensuring their comfort to assisting with preliminary tests and maintaining an organized clinical environment. We believe in nurturing talent from the ground up, and you’ll receive guidance every step of the way, transforming your eagerness into expertise.
You will learn to perform various critical pre-testing procedures, preparing patients for their appointments with precision and empathy. This includes familiarizing yourself with specialized equipment, accurately recording patient information, and understanding the flow of a busy optometric office. Beyond direct patient interaction, you will also contribute to administrative tasks such as scheduling appointments, managing patient records, and maintaining inventory of frames and contact lenses, ensuring the smooth operation of our clinic.
This role is perfect for someone who is detail-oriented, possesses excellent interpersonal skills, and is keen to make a tangible difference in people’s lives by contributing to their visual health. If you are looking for a foundational role where you can grow professionally, be part of a caring team, and truly make an impact in your community, then career.imfdirectgov is the place for you. We are not just offering a job; we are offering a pathway to a fulfilling career in eye care, right here in the heart of Okotoks.
Key Responsibilities
- Learn and accurately perform preliminary diagnostic tests under direct supervision (e.g., auto-refractor, visual acuity assessments, tonometry).
- Warmly greet and escort patients to examination rooms, ensuring a comfortable and welcoming experience.
- Assist optometrists during examinations by setting up equipment, preparing patient charts, and taking detailed notes.
- Educate patients on proper contact lens insertion, removal, care, and hygiene.
- Efficiently manage patient scheduling, confirm appointments, and handle cancellations or reschedules.
- Maintain accurate, confidential, and up-to-date patient records and files.
- Assist patients with frame selection, basic eyewear adjustments, and lens options.
- Professionally handle incoming calls, answer general inquiries, and direct calls as needed.
- Ensure the cleanliness, sanitation, and organization of examination rooms, waiting areas, and retail displays.
- Process payments, manage billing inquiries, and handle insurance claims under guidance.
- Assist with inventory management of optical products, contact lenses, and clinic supplies.
- Adhere strictly to all health and safety regulations, as well as patient privacy guidelines (e.g., PIPEDA).
Required Skills
- Exceptional communication and interpersonal skills, with a friendly demeanor.
- Strong desire to learn and grow within the optometry or healthcare field.
- High level of empathy, compassion, and a patient-centered approach.
- Excellent organizational abilities and meticulous attention to detail.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite, email).
- Ability to work effectively, efficiently, and calmly in a fast-paced environment.
- Reliable and punctual with a strong work ethic and professional attitude.
- A keen ability to listen, follow instructions meticulously, and absorb new information quickly.
Preferred Qualifications
- High School Diploma or equivalent education.
- Previous customer service experience in any sector (e.g., retail, hospitality, food service).
- Familiarity with medical terminology or an interest in healthcare is an asset, but not required.
- Demonstrated enthusiasm for learning and helping others improve their visual health.
Perks & Benefits
- Comprehensive and structured on-the-job training program.
- Significant opportunity for career advancement and professional growth in a stable industry.
- A supportive, collaborative, and friendly team environment.
- Competitive starting wage with regular performance reviews.
- Potential for health and dental benefits after a probationary period.
- Employee discounts on eyewear products and services.
- Prime central Downtown Okotoks location with easy access and local amenities.
How to Apply
Eager to start your career in optometry? Click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and learning more about why you’d be a great fit for our team at career.imfdirectgov!
