About Company
Are you ready to elevate your career as a seasoned administrative leader in healthcare? At career.imfdirectgov, we champion an environment where precision, empathy, and organizational excellence converge to support exceptional patient care. We are a dynamic, patient-centric organization dedicated to fostering professional growth and recognizing the critical role our administrative team plays. For a Principal Medical Office Assistant, this means a chance to shape processes, mentor colleagues, and directly contribute to a seamless patient journey. Join us in Lincoln, Fredericton, and become an indispensable part of a team committed to making a tangible difference every day.
Job Description
As a Principal Medical Office Assistant at career.imfdirectgov, you are the cornerstone of our administrative operations, ensuring seamless patient flow, impeccable record-keeping, and an exemplary patient experience. This leadership role demands a highly organized, proactive, and empathetic individual with a deep understanding of medical office protocols and a proven track record in managing complex administrative tasks. You will not only execute critical administrative duties but also provide guidance and mentorship to junior staff, streamline office procedures, and serve as the primary point of contact for complex inquiries. We are seeking someone who thrives in a fast-paced environment, possesses exceptional communication skills, and is dedicated to maintaining the highest standards of confidentiality and professionalism. Your expertise will directly contribute to our commitment to delivering outstanding healthcare services to the Lincoln, Fredericton community. This is an immediate hiring opportunity for a professional ready to make a significant impact within a supportive and forward-thinking medical team.
Key Responsibilities
- Oversee daily administrative operations, ensuring efficiency and strict adherence to clinic policies and procedures.
- Manage complex patient scheduling, referrals, and appointment coordination, including triaging urgent cases.
- Mentor, train, and provide ongoing support to junior Medical Office Assistants, fostering a collaborative and high-performing team.
- Handle sensitive patient inquiries, complaints, and confidential health information with the utmost discretion and professionalism.
- Maintain accurate and up-to-date electronic health records (EHR) and physical patient files.
- Process medical billing, insurance claims, and financial transactions with precision and according to regulatory guidelines.
- Implement and refine office procedures to enhance workflow, patient satisfaction, and operational efficiency.
- Act as a primary liaison between patients, medical staff, and external healthcare providers, ensuring clear communication.
- Manage inventory of office supplies, medical forms, and ensure timely equipment maintenance schedules.
- Assist with preparation for audits and ensure compliance with all healthcare regulations and privacy laws.
Required Skills
- Minimum 5 years of progressive Medical Office Assistant experience.
- Proficiency in Electronic Health Records (EHR) systems (e.g., Accuro, Med Access, Telus Health).
- Exceptional organizational and multitasking abilities with a keen eye for detail.
- Superior verbal and written communication skills for effective patient and team interaction.
- Strong problem-solving and independent decision-making capabilities.
- Demonstrated leadership, mentorship, and team collaboration skills.
- Advanced computer literacy, including Microsoft Office Suite (Word, Excel, Outlook).
- Thorough understanding of medical terminology, billing procedures, and healthcare privacy regulations (e.g., PIPEDA).
- Ability to work effectively in a fast-paced, high-volume clinical environment.
Preferred Qualifications
- Diploma or Certificate in Medical Office Administration from an accredited institution.
- Prior experience in a leadership, supervisory, or Principal MOA role.
- In-depth knowledge of the New Brunswick healthcare system and local resources.
- Bilingualism (English and French) is considered a significant asset.
- Familiarity with Quality Improvement initiatives and process optimization in a healthcare setting.
Perks & Benefits
- Competitive salary package commensurate with experience and leadership responsibilities.
- Comprehensive health, dental, and vision benefits plan.
- Opportunities for professional development, continuing education, and career advancement.
- Supportive, collaborative, and respectful work environment.
- Generous paid time off, including vacation and sick leave.
- Employer-contributed pension plan to secure your future.
- Free on-site parking for easy commuting.
- Direct impact on patient care and community health in Lincoln, Fredericton.
How to Apply
Ready to take on this pivotal leadership role and make a tangible difference? We encourage all qualified candidates to apply immediately. Please click on the application link below to submit your resume and a compelling cover letter outlining your experience and why you are the ideal fit for a Principal Medical Office Assistant position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
