About Company
Are you driven by a desire to help people and be the first friendly face patients see? At career.imfdirectgov, we champion a patient-centered approach, creating a warm and welcoming environment for everyone who walks through our doors. We are a dedicated team committed to providing essential healthcare support and services to the Waterloo community. Joining us means becoming a vital part of a mission to ensure seamless, compassionate patient experiences from the moment they arrive. We believe in empowering our staff and fostering professional growth within a supportive atmosphere, making us an ideal place for those passionate about healthcare administration.
Job Description
We are actively seeking a highly compassionate, detail-oriented, and efficient Part-Time Patient Registration Representative to join our dynamic team in Waterloo, Alabama. This critical front-line role is the gateway to our patient experience, serving as the first point of contact for individuals seeking care. As a Patient Registration Representative, you will be instrumental in creating a positive and welcoming atmosphere, guiding patients through the check-in and registration process with professionalism and empathy.
Your day-to-day will involve a diverse range of responsibilities, from greeting patients warmly, accurately collecting and verifying demographic and insurance information, to scheduling appointments and answering inquiries. You’ll be a vital link between patients and medical staff, ensuring smooth operational flow and patient satisfaction. This position demands exceptional organizational skills, a keen eye for detail, and the ability to multitask effectively in a fast-paced healthcare environment. You will work closely with clinical teams, billing, and administrative staff, ensuring accurate record-keeping and adherence to strict confidentiality guidelines, including HIPAA regulations.
At career.imfdirectgov, we understand the importance of this role in delivering quality healthcare. You’ll contribute directly to our mission of providing accessible and high-quality services to our community. If you possess a strong commitment to patient care, excellent communication skills, and a desire to work in a supportive team where your contributions are valued, we encourage you to apply. This part-time opportunity offers a chance to grow your career in healthcare administration while making a tangible difference in the lives of our patients.
Key Responsibilities
- Greet patients and visitors warmly, providing clear instructions and assistance as needed.
- Accurately collect and verify patient demographic information, insurance details, and medical history.
- Process patient registrations, update electronic health records (EHR), and ensure data integrity.
- Verify insurance eligibility and benefits, and communicate financial responsibilities to patients.
- Schedule, reschedule, and confirm patient appointments efficiently, managing various provider schedules.
- Answer incoming calls, triage inquiries, and direct patients to appropriate departments or personnel.
- Collect co-pays, deductibles, and other patient payments, maintaining accurate financial records.
- Maintain strict patient confidentiality and adhere to all HIPAA regulations.
- Collaborate with clinical staff and other departments to ensure seamless patient flow and experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation with a compassionate approach.
- Proficiency in basic computer applications and data entry.
- Exceptional organizational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proven ability to maintain patient confidentiality (HIPAA).
Preferred Qualifications
- Previous experience (6+ months) in a medical office, hospital, or healthcare setting.
- Familiarity with medical terminology and insurance processes.
- Experience with Electronic Health Record (EHR) or Medical Practice Management (MPM) systems.
- High School Diploma or GED required; Associate's Degree is a plus.
Perks & Benefits
- Competitive hourly wage
- Supportive and collaborative team environment
- Opportunity for professional development and growth within the healthcare sector
- Direct contribution to community health and patient well-being
- Paid time off (pro-rated for part-time employees)
- Eligibility for 401K plan
How to Apply
Ready to make a difference in patient care? We invite you to join our dedicated team. Click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications and discussing how you can contribute to our mission.
