About Company
Imagine shaping the future of patient care. At career.imfdirectgov, we empower our teams to deliver exceptional clinical support and operational excellence. We’re a growing organization dedicated to fostering a collaborative environment where a Lead Clinical Coordinator can thrive, implement best practices, and directly influence positive patient outcomes. Join us in our mission to set new benchmarks in healthcare efficiency and compassionate service within the vibrant North Vancouver community.
Job Description
Are you an experienced, dynamic, and compassionate healthcare professional ready to step into a pivotal leadership role that directly impacts patient care and operational excellence? career.imfdirectgov is actively seeking an exceptional Lead Clinical Coordinator to orchestrate the seamless operation of our clinical services at our facility in Lynn Valley, North Vancouver. This is a truly unique opportunity to apply your proven expertise in patient flow management, staff coordination, and rigorous quality assurance to make a tangible, positive impact on our community’s health and well-being.
As the Lead Clinical Coordinator, you will be at the forefront of ensuring an optimal patient experience from initial contact through to follow-up, while simultaneously driving operational efficiency across all clinical departments. Your daily responsibilities will involve guiding and motivating a dedicated team of administrative and support staff, implementing and continually refining clinical protocols, and serving as a crucial liaison between clinical practitioners, senior management, and our valued patients and their families. You’ll meticulously oversee all aspects of appointment scheduling, ensuring efficient use of resources and minimizing wait times. Managing patient records with utmost confidentiality and accuracy, coordinating complex referrals, and ensuring scrupulous compliance with all local, provincial, and national regulatory standards will be central to your role. We are specifically seeking a proactive problem-solver with a keen eye for detail, exceptional organizational capabilities, and an unwavering commitment to delivering high-quality, patient-centric care.
This demanding yet incredibly rewarding role demands a powerful blend of strong organizational acumen, outstanding verbal and written communication abilities, and a profound, nuanced understanding of day-to-day clinical operations. Beyond the administrative, you will be instrumental in fostering a positive, supportive, and highly productive work environment, acting as a mentor to junior staff, and actively championing continuous improvement initiatives that enhance both patient care and staff satisfaction. If you are deeply passionate about advancing healthcare, possess innate leadership qualities, and are eager to contribute your talents to a forward-thinking organization dedicated to innovation and service, we enthusiastically invite you to apply. Join career.imfdirectgov and become a vital, integral part of a team committed to excellence in patient service and clinical coordination. We offer a challenging, fast-paced, yet profoundly rewarding environment where your leadership and strategic input will directly enhance our ability to serve our patients effectively, efficiently, and compassionately, setting new standards in community healthcare.
Key Responsibilities
- Lead and supervise administrative and support staff within the clinical coordination team, fostering a collaborative and high-performance environment.
- Oversee daily clinical operations, ensuring smooth patient flow, efficient scheduling, and effective resource utilization.
- Develop, implement, and monitor clinical administrative protocols and procedures to enhance efficiency and patient experience.
- Act as a primary liaison between patients, clinical staff, and management, facilitating clear communication and resolving issues promptly.
- Manage patient records, appointments, referrals, and correspondence with meticulous accuracy and confidentiality.
- Ensure strict compliance with all relevant healthcare regulations, policies, and quality assurance standards (e.g., PHIPA, PIPA).
- Conduct regular team meetings, provide training, and offer mentorship to junior staff members.
- Identify opportunities for process improvement and implement solutions to optimize clinical administrative workflows.
- Handle patient inquiries and complaints with professionalism, empathy, and effective resolution strategies.
- Prepare and present reports on operational metrics, patient satisfaction, and staff performance.
Required Skills
- Minimum of 5 years of experience in a clinical administrative or coordination role, with at least 2 years in a leadership or supervisory capacity.
- Proven understanding of clinical operations, patient management systems, and healthcare regulatory compliance.
- Exceptional organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Superior verbal and written communication skills, with a focus on empathy and professionalism.
- Proficiency in medical office software (e.g., EMR/EHR systems, scheduling software) and Microsoft Office Suite.
- Demonstrated ability to lead, motivate, and develop a team.
- Strong problem-solving abilities and decision-making skills.
- Ability to maintain strict patient confidentiality.
Preferred Qualifications
- Post-secondary education in Medical Office Administration, Health Sciences, or a related field.
- Experience with specific EMR systems relevant to Canadian healthcare (e.g., TELUS Health PS Suite, OSCAR, Accuro).
- Certification in Medical Office Administration or a similar credential.
- Familiarity with the Lynn Valley / North Vancouver healthcare landscape.
- Experience in a multi-disciplinary clinic or hospital setting.
Perks & Benefits
- Competitive salary and comprehensive benefits package (health, dental, vision).
- Generous paid time off and statutory holidays.
- Opportunities for professional development and continuing education.
- Supportive and collaborative work environment.
- Contribution to a vital community healthcare service.
- Modern, well-equipped facility in a vibrant North Vancouver neighborhood.
- Employee wellness programs.
How to Apply
If you are ready to take on a leadership role that makes a real difference in patient care and clinical operations, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We appreciate all applications, but only those selected for an interview will be contacted.
