About Company
At career.imfdirectgov, we champion sustainable community development and empower individuals to achieve stable, independent lives. We believe everyone deserves a safe place to call home, and our dedicated team works tirelessly to make this a reality across Birmingham. Joining us means becoming part of an organisation deeply committed to making a tangible, positive impact daily. We are an inclusive employer, recognising the value of diverse perspectives, and actively support our staff’s professional growth and well-being in a challenging yet rewarding environment.
Job Description
Are you a compassionate and dedicated individual seeking a profoundly rewarding career where you can truly make a difference? career.imfdirectgov is actively seeking a skilled and empathetic Housing Support Worker to join our dynamic team in Perry Barr, Birmingham. This is an exceptional opportunity for professionals committed to supporting vulnerable individuals and families, providing them with the essential tools and guidance to maintain stable housing and improve their overall quality of life. We are proud to offer visa sponsorship for eligible candidates, demonstrating our commitment to attracting the best talent globally.
As a Housing Support Worker, you will be at the forefront of our mission, working directly with clients who are experiencing homelessness, at risk of homelessness, or struggling with complex needs that impact their tenancy. Your role will involve developing tailored support plans, advocating for clients, and connecting them with vital community resources. This isn’t just a job; it’s a calling to empower individuals to overcome significant challenges, build resilience, and foster independence. You will be instrumental in creating a safe and supportive environment, helping clients navigate the complexities of housing, benefits, health, and personal development.
We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and approaches every situation with empathy and professionalism. The role demands a proactive individual capable of managing a diverse caseload, demonstrating strong problem-solving abilities, and maintaining meticulous records. If you are passionate about social justice, dedicated to upholding the dignity of every individual, and ready to contribute to a team that makes a real impact in the lives of many, we encourage you to apply. Join career.imfdirectgov and become a vital part of our commitment to building stronger, more inclusive communities across Birmingham.
Key Responsibilities
- Conduct comprehensive needs assessments for clients to identify housing, support, and welfare requirements.
- Develop, implement, and review personalised support plans in collaboration with clients, focusing on tenancy sustainment and independent living skills.
- Provide practical and emotional support to clients, including assistance with benefit applications, budgeting, debt management, and accessing healthcare services.
- Advocate on behalf of clients with landlords, local authorities, and other agencies to secure and maintain stable housing.
- Facilitate access to education, training, employment, and social activities to promote client integration and personal development.
- Manage a caseload of clients, ensuring regular contact and progress monitoring, and maintaining accurate, confidential records.
- Identify and respond to safeguarding concerns, adhering strictly to organisational policies and procedures.
- Work collaboratively with internal teams and external partners to ensure a holistic approach to client support.
- Participate in team meetings, supervision, and ongoing professional development.
- Respond to crisis situations with calm professionalism, offering immediate support and appropriate referrals.
Required Skills
- Minimum of 2 years experience in a housing support, social care, or similar client-facing role.
- Demonstrable understanding of housing law, welfare benefits, and safeguarding principles.
- Excellent communication, interpersonal, and active listening skills.
- Strong organisational and caseload management abilities.
- Proficiency in record-keeping and report writing.
- Ability to work autonomously and as part of a multidisciplinary team.
- Empathy, patience, and a non-judgmental approach to supporting vulnerable individuals.
- Valid UK driving license and access to a vehicle (desirable, but not essential).
- Right to work in the UK, or eligibility for visa sponsorship.
Preferred Qualifications
- NVQ Level 3 or equivalent qualification in Housing, Social Care, or a related field.
- Experience working with diverse client groups, including those with mental health issues, substance misuse, or criminal justice backgrounds.
- Knowledge of local Birmingham support services and resources.
- First Aid certification.
Perks & Benefits
- Competitive salary and pension scheme.
- Generous annual leave allowance.
- Comprehensive health and wellbeing programme.
- Visa sponsorship for eligible international candidates.
- Extensive training and professional development opportunities.
- Employee assistance program for personal and professional support.
- A supportive, inclusive, and collaborative work environment.
- Opportunities for career progression within the organisation.
- Life assurance and critical illness cover.
How to Apply
Ready to take on this challenging yet incredibly rewarding role? If you are passionate about helping others and meet the criteria, we encourage you to apply today! Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this Housing Support Worker position. We look forward to receiving your application.
