About Company
Join career.imfdirectgov and become part of a team dedicated to exceptional guest experiences in the heart of Caerphilly. We are a dynamic establishment valuing warm hospitality and seamless operations, particularly during the crucial night hours. For a Hotel Receptionist, this means contributing to a tranquil and secure environment where every guest feels welcomed and cared for, even after dusk. We empower our staff with the tools and support needed to excel, offering a supportive workplace that champions professionalism and genuine service. Discover an opportunity to truly make a difference in our guests’ overnight stays.
Job Description
Are you a night owl with a passion for people and unparalleled customer service? career.imfdirectgov is seeking an exceptional Hotel Receptionist to join our dedicated night team in Caerphilly, South Wales. This isn’t just a job; it’s an opportunity to be the welcoming face and reliable anchor for our guests during the peaceful hours, ensuring their comfort, safety, and satisfaction throughout the night. You’ll play a crucial role in shaping their overall experience, often being the last point of contact before they retire and the first friendly face they encounter if they need assistance during their stay.
As our Night Shift Hotel Receptionist, you will be pivotal in maintaining the smooth operation of our hotel from evening to morning. Your responsibilities will extend beyond typical check-ins and check-outs; you will be the first point of contact for all guest enquiries, emergencies, and overnight needs. This role demands a proactive approach, impeccable attention to detail, and the ability to handle various situations with calm professionalism and efficiency. You’ll be responsible for accurate accounting, security protocols, and preparing the hotel for the next day’s activities, all while upholding our high standards of hospitality. Managing late arrivals and early departures efficiently, handling guest requests such as extra amenities or wake-up calls, and meticulously documenting all overnight occurrences will be part of your routine. You will also be entrusted with overseeing the general security of the premises, conducting regular patrols, and responding promptly to any alarms or disturbances, ensuring a safe and serene environment for all our visitors.
We are looking for someone who thrives in a quiet yet attentive environment, capable of working independently while being an integral part of our broader team. You’ll manage reservations, process payments, conduct comprehensive night audits, and ensure all public areas are secure and orderly for the morning team. The ideal candidate will possess a natural warmth, excellent communication skills, and a keen problem-solving ability, ready to provide solutions and comfort at any hour. Your ability to anticipate guest needs, maintain discretion, and manage administrative tasks with precision will be highly valued. If you are detail-oriented, reliable, resilient, and committed to delivering outstanding guest experiences under the moonlight, then career.imfdirectgov offers a rewarding path for you to shine and contribute significantly to our guest satisfaction.
Key Responsibilities
- Perform efficient check-ins and check-outs for night arrivals and departures.
- Handle all guest enquiries, requests, and complaints promptly and professionally.
- Conduct comprehensive night audit procedures and generate accurate reports.
- Process payments, manage cash handling, and maintain accurate billing records.
- Maintain hotel security, including monitoring CCTV, conducting patrols, and responding to alarms.
- Prepare the reception and public areas for the morning shift, ensuring cleanliness and readiness.
- Handle emergency situations, including first aid and evacuation procedures, calmly and effectively.
- Manage telephone and email communications during the night shift with professionalism.
- Ensure hotel policies and procedures are adhered to at all times.
- Assist with wake-up calls and provide information on local services and attractions.
Required Skills
- Excellent communication and interpersonal skills.
- Proficiency in Property Management Systems (PMS).
- Strong organizational and multitasking abilities.
- Exceptional problem-solving skills and calm under pressure.
- Attention to detail and accuracy in administrative tasks.
- Ability to work independently during night hours.
- Basic IT literacy (e.g., Microsoft Office Suite).
- Customer service orientation with a genuine desire to help.
Preferred Qualifications
- Previous experience as a Hotel Receptionist, particularly in night shifts.
- Experience with specific PMS software (e.g., Opera, Fidelio, Mews).
- First Aid certification.
- Knowledge of local Caerphilly attractions and amenities.
- Fluency in additional languages, especially Welsh.
Perks & Benefits
- Competitive night shift pay.
- Opportunities for career development and training.
- Employee discounts on hotel stays and services.
- Free on-site parking.
- Contributory pension scheme.
- Supportive and friendly team environment.
- Meal provisions during shift.
How to Apply
To apply for this exciting Night Shift Hotel Receptionist role, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to our team.
