About Company
Are you ready to shape exceptional guest experiences even as the town sleeps? ‘career.imfdirectgov’ is not just a name; it represents a commitment to unparalleled service within the dynamic hospitality sector. We operate a distinguished hotel in the heart of Aberystwyth, renowned for its charm and dedication to guest satisfaction. For a Night Duty Manager, this means a stable, supportive environment where your leadership skills truly shine in maintaining operational excellence and guest comfort through the quiet hours. We value proactive problem-solvers who thrive on ensuring every night is seamless, making us the perfect home for your dedicated expertise.
Job Description
Join our dedicated team as a Hotel Duty Manager (Night Shift) in the picturesque coastal town of Aberystwyth. At career.imfdirectgov, we pride ourselves on delivering an exceptional guest experience around the clock, and the night team plays a pivotal role in ensuring this promise is met with unwavering professionalism and efficiency. This isn’t just a job; it’s an opportunity to be the reassuring presence and operational backbone of our esteemed establishment during the quieter hours.
As the Night Duty Manager, you will be at the forefront of our operations, taking full responsibility for the hotel’s security, guest welfare, and smooth functioning from evening close until morning opening. Your leadership will be crucial in overseeing the night audit process, handling any guest inquiries or emergencies with calm competence, and ensuring all departmental procedures are meticulously followed. You will manage a small but vital night team, fostering an environment of collaboration and high standards. This role demands a keen eye for detail, a proactive approach to problem-solving, and an unwavering commitment to outstanding customer service, even when most are asleep. You will act as the senior point of contact, making informed decisions that safeguard our guests, staff, and property.
Beyond the routine, you’ll be an ambassador for our brand, embodying our values of hospitality, integrity, and excellence. We are looking for someone who can anticipate needs, resolve issues before they escalate, and leave a lasting positive impression on our guests. If you are a natural leader with a passion for hospitality, possess exceptional organisational skills, and thrive in a role that offers significant autonomy and responsibility, then we encourage you to apply. This position offers a unique perspective on hotel management and is ideal for someone looking to develop their career within a supportive and forward-thinking organisation committed to continuous improvement and employee growth. Your contributions will directly impact our reputation for outstanding guest satisfaction.
Key Responsibilities
- Manage and oversee all hotel operations during the night shift, ensuring seamless service and guest satisfaction.
- Act as the primary point of contact for all guest queries, requests, and complaints, resolving issues efficiently and professionally.
- Supervise and support the night team, delegating tasks and ensuring adherence to company standards and procedures.
- Conduct thorough night audit procedures, including balancing accounts, processing transactions, and generating reports.
- Ensure the safety and security of all guests, staff, and hotel property through regular patrols and monitoring of security systems.
- Handle emergency situations with composure and effectiveness, following established protocols and liaising with emergency services when necessary.
- Oversee check-ins and check-outs, ensuring a smooth and welcoming experience for arriving and departing guests.
- Maintain cleanliness and presentation standards throughout the hotel public areas during the night.
- Prepare comprehensive handover reports for the morning shift, highlighting key events, issues, and follow-up actions.
- Train and mentor new night staff members, promoting a culture of continuous learning and high performance.
Required Skills
- Proven experience in hotel operations, preferably in a supervisory or management role.
- Excellent communication and interpersonal skills, with a calm and professional demeanor.
- Strong problem-solving abilities and decision-making skills under pressure.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to work independently and take initiative.
- High level of integrity and discretion.
- Flexibility to work night shifts, including weekends and public holidays.
Preferred Qualifications
- NVQ Level 3 or 4 in Hospitality Management or equivalent qualification.
- First Aid and Fire Safety certification.
- Knowledge of local attractions and services in Aberystwyth.
- Fluency in Welsh (desirable but not essential).
- Experience with security protocols and emergency response planning.
Perks & Benefits
- Competitive salary with opportunities for growth.
- Comprehensive training and professional development programs.
- Employee discounts on hotel stays and services.
- Complimentary meals during shifts.
- Uniform provided and laundered.
- Pension scheme contribution.
- Supportive and inclusive work environment.
How to Apply
Eager to lead our nights? Submit your CV and a compelling cover letter detailing your relevant experience and why you are the ideal candidate for this Hotel Duty Manager (Night Shift) role. Please click on the application link below to apply for the job.
