About Company
Imagine a financial institution where community and member well-being drive every decision. That’s the essence of career.imfdirectgov. We empower our members through sound advice and accessible financial solutions, fostering long-lasting relationships built on trust and integrity. Joining our team means becoming a vital part of a mission-driven organization where your contributions directly impact lives. We cultivate an environment of mutual respect, continuous learning, and collaborative growth, making it an ideal workplace for a Member Service Representative dedicated to making a tangible difference every day.
Job Description
Are you passionate about helping people and building lasting relationships? career.imfdirectgov is actively seeking an enthusiastic and dedicated Part-Time Member Service Representative to join our dynamic team in Montgomery, Alabama. This isn’t just a job; it’s an opportunity to be the face of our credit union, providing exceptional service that our members have come to trust and expect.
In this vital role, you will be the primary point of contact for our valued members, handling a diverse range of transactions and inquiries. You will help members manage their accounts, explain product features, and offer solutions that genuinely meet their financial needs. We believe in empowering our employees with the knowledge and tools to succeed, ensuring you can confidently assist members with everything from deposits and withdrawals to loan applications and new account openings.
We are looking for someone with a keen eye for detail, a friendly demeanor, and a commitment to upholding the highest standards of accuracy and confidentiality. If you thrive in a fast-paced environment, possess excellent communication skills, and are eager to contribute to a team that truly cares about its community, then this role is for you. Join us in making a real difference in the financial lives of our members, one exceptional interaction at a time. This part-time position offers flexibility, comprehensive training, and the chance to grow your career within a supportive and forward-thinking financial institution.
Key Responsibilities
- Process member transactions accurately and efficiently, including deposits, withdrawals, loan payments, and transfers.
- Assist members with account inquiries, resolving issues, and providing information on credit union products and services.
- Open new accounts and process loan applications, ensuring all documentation is complete and compliant.
- Identify opportunities to cross-sell relevant credit union products and services that benefit members' financial goals.
- Maintain strict confidentiality of all member information and financial records.
- Balance cash drawer daily and adhere to all credit union policies and procedures.
- Educate members on digital banking solutions and self-service options.
- Provide exceptional customer service, fostering positive and long-lasting member relationships.
- Attend training sessions and meetings to stay updated on product knowledge, policies, and regulatory changes.
Required Skills
- Minimum of 1 year of experience in customer service or a related field.
- Strong interpersonal and communication skills (verbal and written).
- Proficiency in cash handling and basic mathematical calculations.
- Excellent attention to detail and accuracy.
- Ability to work effectively in a team-oriented environment.
- Basic computer literacy and comfort with financial software.
- Demonstrated problem-solving abilities and a proactive approach to member needs.
Preferred Qualifications
- Previous experience in a credit union, bank, or other financial institution.
- Associate's degree in business, finance, or a related field.
- Knowledge of financial regulations and compliance procedures.
- Familiarity with Fiserv DNA or similar core processing systems.
Perks & Benefits
- Flexible part-time schedule (up to 29 hours per week).
- Comprehensive training and development programs.
- Opportunities for internal growth and career advancement.
- Supportive and collaborative work environment.
- Employee assistance program (EAP).
- Paid time off (pro-rated based on hours worked).
- Positive impact on community financial wellness.
How to Apply
Ready to make a difference? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your resume highlights your customer service experience and commitment to excellence. We look forward to reviewing your application!
