About Company
Imagine contributing to a vibrant campus community, ensuring every interaction leaves a positive mark. career.imfdirectgov is dedicated to creating exceptional service experiences, fostering environments where individuals thrive and grow. For a Retail Customer Assistant, this means a supportive team, opportunities to develop key customer service skills, and a chance to truly connect with diverse individuals from across the university. We pride ourselves on our inclusive culture and our commitment to making every day an engaging and rewarding experience for both our team and our customers, right here in the heart of York’s academic landscape.
Job Description
Are you passionate about delivering exceptional service with a smile? career.imfdirectgov is seeking an enthusiastic and dedicated Part-Time Retail Customer Assistant to join our dynamic team located within the vibrant University of York campus. This isn’t just a job; it’s an opportunity to become an integral part of a community, providing essential support and a friendly face to students, staff, and visitors alike. In this varied and engaging role, you will be the front line of our operations, ensuring a smooth and pleasant shopping experience for everyone who walks through our doors.
We value individuals who are proactive, attentive, and genuinely enjoy helping others. You’ll play a key role in maintaining an inviting store environment, managing transactions efficiently, and providing accurate information on products and services. If you’re looking for a role where your positive attitude and customer focus can truly make a difference, and you thrive in a bustling, supportive setting, then we encourage you to apply. Join us and contribute to the daily success and vibrant atmosphere of the University of York. We offer a supportive team, flexible hours, and a chance to develop your retail and customer service expertise in a unique academic environment. This position is perfect for someone looking to balance work with studies or other commitments, offering meaningful engagement and skill development in a prominent university setting.
Key Responsibilities
- Process sales transactions accurately and efficiently using Point of Sale (POS) systems.
- Provide friendly, attentive, and knowledgeable customer service, assisting with product inquiries and recommendations.
- Maintain a clean, organized, and visually appealing sales floor and product displays.
- Handle cash and card payments, ensuring correct reconciliation at the end of shifts.
- Assist with stock replenishment, merchandising, and inventory management, ensuring products are always available and well-presented.
- Resolve customer complaints and issues professionally and courteously, escalating complex matters to management when necessary.
- Adhere to all company policies, procedures, and health and safety guidelines to ensure a safe environment for everyone.
- Actively promote special offers, promotions, and loyalty programs to customers to enhance their shopping experience.
- Collaborate effectively with team members and supervisors to achieve daily operational goals and foster a positive working atmosphere.
- Open and close the store as required, following established procedures for security and cash handling.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation with a genuine desire to help others.
- Basic numeracy skills for accurate cash handling and transaction processing.
- Ability to work independently and effectively as part of a diverse team.
- Reliable, punctual, and flexible to work various shifts, including occasional evenings and weekends.
- A positive, enthusiastic, and proactive approach to work and customer interactions.
- Ability to stand for extended periods and lift moderate weights as required for stock management.
Preferred Qualifications
- Previous experience (at least 6 months) in a retail or customer-facing role.
- Familiarity with Point of Sale (POS) systems and basic computer operations.
- Experience working in an academic or university environment, or a similar fast-paced setting.
- A demonstrated interest in the university community and its diverse population.
Perks & Benefits
- Competitive hourly wage with opportunities for regular pay reviews.
- Flexible part-time hours designed to fit around studies or other commitments.
- Opportunities for continuous skill development and potential career progression within our growing team.
- A supportive, inclusive, and friendly team environment within a vibrant university setting.
- Generous staff discounts on selected products and services.
- Access to a range of university facilities and amenities (subject to university policies and availability).
- Enrollment in a company pension scheme.
- Paid holiday allowance proportionate to hours worked.
How to Apply
Ready to make a positive impact and become a valued member of our team? We invite you to apply by clicking the link below. Please ensure your CV highlights your customer service experience, your availability, and your enthusiasm for this dynamic role. We look forward to reviewing your application and discovering how you can contribute to our success!
