About Company
Empowering individuals and strengthening communities is at the heart of career.imfdirectgov. We are a dynamic, impact-driven organisation dedicated to providing essential guidance and support to those navigating complex challenges. For an Advice Worker, our environment offers unparalleled opportunities to make a tangible difference daily, fostering trust and delivering critical information. Join a collaborative team where your empathy, knowledge, and dedication directly contribute to positive societal outcomes, ensuring every individual receives the informed assistance they deserve in a supportive and professional setting.
Job Description
Are you a compassionate and knowledgeable individual with a genuine desire to help others navigate life’s complexities? career.imfdirectgov is seeking a dedicated Part-Time Advice Worker to join our vital team in Knutsford. In this impactful role, you will be the first point of contact for individuals seeking guidance on a wide range of issues, from welfare benefits and housing to debt management and employment rights. Your expertise will empower clients to make informed decisions, understand their rights and responsibilities, and access the support networks they need. This position requires an empathetic approach, meticulous attention to detail, and a commitment to upholding the highest standards of advice provision. You’ll work directly with community members, providing confidential, impartial, and free advice, often dealing with sensitive and urgent matters. We are looking for someone who thrives in a supportive team environment but can also work autonomously, managing a varied caseload while continuously developing their knowledge base to best serve our diverse clientele.
Key Responsibilities
- Conduct comprehensive interviews with clients to identify their needs and assess their eligibility for services.
- Provide accurate, impartial, confidential, and up-to-date advice across various areas including welfare benefits, housing, debt, consumer rights, and employment.
- Assist clients with completing forms, drafting letters, and making applications for benefits or services.
- Refer clients to specialist services or other relevant organisations where appropriate, ensuring a seamless support journey.
- Maintain accurate and detailed case records in accordance with organisational policies and data protection regulations.
- Undertake casework, including negotiating with third parties on behalf of clients and representing them where necessary.
- Keep up-to-date with changes in legislation, policies, and practices relevant to advice work, undertaking continuous professional development.
Required Skills
- Proven experience in an advice-giving role, preferably within a charitable, public sector, or community setting.
- Excellent active listening, communication, and interpersonal skills, with the ability to build rapport quickly.
- Strong analytical and problem-solving abilities to assess complex situations and provide practical solutions.
- High level of empathy, patience, and resilience when dealing with vulnerable individuals and challenging circumstances.
- Proficiency in IT, including standard office software and case management systems.
- Ability to work independently and as part of a team, managing a varied caseload effectively.
- Demonstrable understanding of confidentiality and data protection principles.
Preferred Qualifications
- Relevant qualification or certification in advice work, law, social welfare, or a related field.
- Knowledge of local community resources and support networks in the Knutsford/Greater Manchester area.
- Experience in advocacy or representation on behalf of clients.
Perks & Benefits
- Competitive salary package, pro-rata for part-time hours.
- Generous annual leave allowance.
- Opportunities for continuous professional development and training.
- A supportive and collaborative work environment focused on making a real difference.
- Pension scheme contributions.
- Flexible working arrangements to support work-life balance.
How to Apply
Interested candidates are encouraged to submit their application by clicking the link below. Please ensure your CV and a cover letter outlining your suitability for the role are attached. In your cover letter, demonstrate how your experience aligns with the responsibilities and required skills of an Advice Worker at career.imfdirectgov. We look forward to reviewing your application.
