About Company
At career.imfdirectgov, we believe in fostering environments where community and personal well-being thrive. Our commitment extends to creating welcoming spaces where individuals can achieve their health and fitness goals. As a vital part of our operational team, you’ll join a diverse organization dedicated to public service and excellence across various sectors. We pride ourselves on offering supportive roles that contribute directly to the positive experience of our members and the broader community. This is an ideal place for individuals passionate about service and looking to make a tangible impact, ensuring every visitor feels valued.
Job Description
career.imfdirectgov is seeking an enthusiastic and reliable Gym Receptionist to join our team for weekend shifts at our state-of-the-art facility in Moss Side, Manchester. As the first point of contact for our members and visitors, you play a crucial role in creating a positive and welcoming atmosphere. This part-time position is perfect for someone with excellent customer service skills, a friendly demeanor, and a passion for health and fitness. You will be responsible for a variety of front-desk operations, ensuring smooth check-ins, managing inquiries, and supporting the overall member experience. Your ability to multitask, communicate effectively, and maintain a professional appearance will be key to your success in this dynamic environment. We are looking for someone who can effortlessly balance administrative tasks with engaging member interactions, contributing to a vibrant and efficient gym operation. If you thrive in a community-focused setting and are dedicated to providing exceptional service, we encourage you to apply and become a valued part of our weekend team.
Key Responsibilities
- Warmly greet and welcome all members and visitors upon arrival, ensuring a positive first impression.
- Efficiently check-in members, manage class bookings, and assist with new membership registrations.
- Handle incoming phone calls, emails, and in-person inquiries professionally and promptly.
- Process payments, manage cash handling, and maintain accurate transaction records.
- Provide comprehensive information about gym facilities, services, membership options, and promotional offers.
- Conduct facility tours for prospective members, highlighting key features and benefits.
- Maintain the cleanliness and organization of the reception area and lobby.
- Assist with opening and closing procedures for the gym on assigned shifts, ensuring security and readiness.
- Resolve member concerns or escalate issues to the appropriate management when necessary.
Required Skills
- Proven experience in a customer service or reception role.
- Excellent verbal and written communication skills.
- Proficiency with computer systems and basic office software (e.g., Microsoft Office Suite).
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Reliability and punctuality for weekend shifts.
- A positive, friendly, and approachable attitude.
Preferred Qualifications
- Previous experience working in a gym or leisure centre environment.
- Knowledge of gym management software (e.g., ClubRight, Glofox).
- First Aid and CPR certification (or willingness to obtain).
- An interest in health, fitness, and well-being.
Perks & Benefits
- Competitive hourly wage with holiday pay.
- Complimentary gym membership for personal use.
- Opportunities for professional development and training.
- A supportive and friendly team environment.
- Contribution to a community-focused organization.
How to Apply
Ready to make a difference this weekend? We encourage all qualified applicants to submit their application. Please click on the application link below to apply for this exciting opportunity.
