About Company
Ready to launch your IT career in a dynamic public sector environment? At career.imfdirectgov, we’re dedicated to delivering essential digital services and maintaining robust technological infrastructure that underpins crucial operations. For an aspiring IT Support Technician, this means unparalleled exposure to diverse systems, real-world problem-solving, and a clear path for professional development. We believe in nurturing talent from the ground up, providing a supportive team where your skills will grow rapidly. Join us and contribute to a mission that genuinely matters, making a tangible difference to our users daily. We offer an exciting start to your professional journey.
Job Description
Are you a proactive, tech-savvy individual looking to kickstart your career in Information Technology? career.imfdirectgov is seeking an enthusiastic and dedicated Entry-Level IT Support Technician to join our growing team in Clifton, York. This is an incredible opportunity for someone passionate about technology, eager to learn, and committed to providing excellent user support. You will be instrumental in ensuring the smooth operation of our IT systems, offering vital first-line support to our employees, and maintaining essential hardware and software. We’re not just looking for someone to fix problems; we’re looking for someone who wants to grow with us, understand our systems deeply, and contribute to an efficient and supportive work environment. This role offers hands-on experience across a wide range of IT functions, from troubleshooting common issues to assisting with system deployments and network maintenance. If you’re a quick learner with a customer-centric approach and a desire to make an impact, we encourage you to apply and become a foundational part of our technical support team.
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, and in-person, resolving hardware, software, and network issues.
- Install, configure, and maintain computer hardware, operating systems, and applications.
- Troubleshoot and diagnose technical problems, escalating complex issues to senior IT staff when necessary.
- Manage user accounts and permissions, including onboarding and offboarding procedures.
- Assist with network monitoring and basic network troubleshooting (e.g., connectivity issues, Wi-Fi).
- Document support requests, resolutions, and procedures accurately in our ticketing system.
- Perform routine maintenance tasks such as backups, updates, and system health checks.
- Provide basic training and guidance to users on IT best practices and system usage.
- Contribute to the continuous improvement of IT services and user satisfaction.
- Maintain an inventory of IT assets and assist with procurement processes.
Required Skills
- Basic understanding of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with common hardware components (PCs, laptops, printers, mobile devices).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with a patient and helpful demeanor.
- Ability to work independently and as part of a team in a fast-paced environment.
- Eagerness to learn new technologies and IT concepts quickly.
- Demonstrated customer service orientation.
Preferred Qualifications
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Fundamentals).
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
- Experience with a ticketing system or IT Service Management (ITSM) tools.
- Familiarity with remote support tools.
- A degree or diploma in Information Technology, Computer Science, or a related field (or equivalent practical experience).
Perks & Benefits
- Competitive entry-level salary and opportunities for regular reviews.
- Comprehensive training and development programs.
- Clear career progression pathways within our IT department.
- Generous paid time off and public holidays.
- Pension scheme contributions.
- Employee assistance program for health and well-being.
- Modern and supportive work environment in Clifton, York.
- Access to the latest technology and tools.
- Team-building events and social activities.
How to Apply
Ready to launch your IT career with career.imfdirectgov? Click on the application link below to submit your CV and a cover letter outlining your interest in this entry-level role and how your skills align with our requirements. We look forward to hearing from you!
