About Company
Discover an opportunity to be the welcoming face of a vibrant dental practice, where your contribution is truly valued. career.imfdirectgov champions a supportive, patient-centric environment, fostering growth and professional satisfaction for every team member. We believe in providing exceptional dental care, and our front-of-house team is integral to this mission, ensuring a seamless and positive experience for every patient. This is an ideal setting for a dedicated Dental Receptionist seeking a stable role within a respected community-focused establishment, offering a chance to make a real difference daily.
Job Description
Are you an organised, empathetic, and highly professional individual with a passion for patient care? career.imfdirectgov is urgently seeking a skilled Dental Receptionist to join our thriving practice in Richmond, London. This is a crucial front-line role, serving as the first point of contact for our valued patients and setting the tone for their entire experience. You will be instrumental in ensuring the smooth daily operation of our busy reception area, managing appointments, handling inquiries, and providing administrative support with a friendly, efficient demeanour. We are looking for someone who thrives in a fast-paced environment, possesses exceptional communication skills, and is dedicated to delivering outstanding service. If you are ready to contribute to a positive and professional healthcare setting, where your organisational prowess and welcoming smile make a significant impact, we encourage you to apply immediately.
Key Responsibilities
- Warmly greet and welcome patients upon arrival, creating a positive first impression.
- Efficiently manage and schedule patient appointments, optimising clinic diaries and minimising waiting times.
- Handle all incoming calls, emails, and patient inquiries with professionalism and courtesy.
- Process patient registrations, update records accurately, and ensure data confidentiality.
- Manage patient billing, payments, and insurance queries, maintaining precise financial records.
- Coordinate with dental practitioners and nurses to ensure smooth patient flow and operational efficiency.
- Maintain a tidy, organised, and professional reception area.
- Order and manage office supplies as needed.
- Address patient concerns and provide solutions in a calm and effective manner.
- Ensure compliance with all health and safety regulations and practice policies.
Required Skills
- Proven experience as a Dental Receptionist or in a similar administrative role within a healthcare setting (minimum 1 year).
- Excellent verbal and written communication skills.
- Proficiency in dental practice management software (e.g., Dentally, SOE, Exact).
- Strong organisational and multitasking abilities.
- Exceptional customer service and interpersonal skills.
- Ability to handle sensitive information with discretion and maintain patient confidentiality.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- A calm and resilient approach when under pressure.
Preferred Qualifications
- Formal qualification in dental administration or office management.
- Knowledge of NHS dental regulations and private dental schemes.
- First Aid certification.
- Experience with a multi-chair practice.
- Familiarity with CQC guidelines.
Perks & Benefits
- Competitive salary and performance bonuses.
- Generous annual leave allowance.
- Opportunities for professional development and training.
- Supportive and collaborative team environment.
- Modern, well-equipped practice facilities.
- Employee assistance program.
- Pension scheme contribution.
- Convenient Richmond, London location with excellent transport links.
How to Apply
To apply for this exciting Dental Receptionist opportunity, please click on the application link below. We look forward to reviewing your application.
