About Company
Unlocking potential and fostering growth is at the heart of career.imfdirectgov. We are a dynamic organization dedicated to enhancing public service support through robust digital infrastructure. For an ambitious IT Support Technician just starting their career, our environment offers unparalleled mentorship and hands-on experience with cutting-edge technologies. You’ll join a collaborative team where your contributions are valued, and your development is prioritized. We believe in building robust internal systems that empower our larger mission, making this an ideal place to lay a strong foundation in IT.
Job Description
career.imfdirectgov is seeking a dedicated and enthusiastic Entry-Level IT Support Technician to join our growing team in Flagstaff, Arizona. This is an exceptional opportunity for individuals passionate about technology and eager to kickstart their career in IT support within an organization that values innovation and employee development. As an integral part of our technology department, you will be the first point of contact for our employees, providing crucial technical assistance and ensuring the smooth operation of our systems and hardware, directly impacting our operational efficiency and success.
In this full-time role, you will gain invaluable hands-on experience across a wide range of IT functions. Your responsibilities will span from troubleshooting complex software and hardware issues, configuring and deploying new user workstations, to maintaining network connectivity and assisting with server-side tasks under supervision. We are looking for someone with a strong desire to learn, a natural aptitude for problem-solving, and excellent interpersonal and communication skills. You’ll work closely with senior IT professionals, receiving mentorship, learning industry best practices, and actively contributing to a positive, collaborative, and efficient work environment that fosters continuous growth.
Your day-to-day will involve responding promptly to user requests via ticketing systems, phone, and in-person interactions, diagnosing technical problems accurately, and implementing effective, user-friendly solutions with precision and care. You’ll be instrumental in supporting our diverse range of applications and devices, including desktops, laptops, mobile devices, and peripherals. Furthermore, you will be expected to meticulously document incidents, track resolutions, and contribute to our internal knowledge base to continuously improve service delivery and empower users with self-help resources. This position is perfect for someone who thrives in a dynamic, fast-paced environment, genuinely enjoys helping others overcome technical challenges, and is deeply committed to delivering outstanding customer support. We value proactive individuals who are keen to identify areas for improvement, suggest innovative solutions, and contribute to the overall technological advancement and security posture of our organization. Join us and build a solid foundation for a successful and rewarding career in information technology with a company that truly invests in its people and their professional journey.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network issues via various channels (ticketing system, phone, in-person).
- Respond promptly to IT support requests, diagnose technical problems, and implement effective solutions.
- Set up, configure, and deploy new workstations, laptops, and mobile devices for new and existing employees.
- Assist with user account management, including creation, modification, and password resets in accordance with security policies.
- Install, configure, and update software applications and operating systems.
- Maintain accurate records of IT assets, inventory, and licensing.
- Document technical solutions, procedures, and contribute to the internal knowledge base to facilitate self-service and team efficiency.
- Provide basic network and server support, escalating complex issues to senior IT staff as necessary.
- Conduct routine system checks and preventative maintenance to ensure optimal performance.
Required Skills
- Strong foundational knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Excellent problem-solving and analytical skills with attention to detail.
- Strong verbal and written communication skills, with the ability to explain technical concepts clearly.
- Customer service-oriented mindset with a patient and helpful demeanor.
- Ability to prioritize tasks, manage time effectively, and work under pressure.
- Eagerness to learn new technologies and adapt to evolving IT environments.
- Ability to lift and move computer equipment up to 30 lbs.
Preferred Qualifications
- Associate's degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, IT Fundamentals, Google IT Support Professional Certificate).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow, JIRA Service Desk).
- Basic understanding of Active Directory and Group Policy.
- Prior experience in a customer service or help desk role (even non-IT related).
Perks & Benefits
- Competitive entry-level salary and comprehensive benefits package.
- Significant opportunities for professional development, training, and certification reimbursement.
- Direct mentorship from experienced IT professionals.
- Generous paid time off, including holidays and vacation days.
- Robust health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Collaborative and supportive work environment focused on team success.
- Modern office facilities in scenic Flagstaff, Arizona.
- Access to the latest IT tools and technologies.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your relevant skills, any foundational IT knowledge, and your passion for IT support. We look forward to reviewing your application and learning how you can contribute to our team!
