About Company
At the heart of Merthyr Tydfil’s vibrant hospitality scene, a distinguished hotel partner is seeking its next dedicated Night Auditor. Through career.imfdirectgov, we proudly connect talent with opportunities that matter. This is more than just a job; it’s a chance to be the reassuring presence that ensures guests enjoy a peaceful night and a seamless start to their day. Our partner hotel fosters a supportive environment where attention to detail and a calm demeanor are highly valued. If you thrive in a responsible, independent role, offering crucial support to both guests and operations during the quiet hours, this is your ideal calling.
Job Description
Are you a night owl with a keen eye for detail and a commitment to exceptional guest service? career.imfdirectgov is partnering with a prominent hotel in Merthyr Tydfil, South Wales, to find a dedicated Full-Time Night Auditor. This crucial role ensures the smooth operation of the hotel during overnight hours, maintaining guest satisfaction and efficient administrative processes. As Night Auditor, you’ll manage guest check-ins and check-outs, handle inquiries, and resolve issues with calm professionalism. You’ll also ensure all financial transactions are accurately posted and reconciled. Beyond guest interactions, you’ll prepare daily reports, audit accounts, and ready the hotel for the next day’s operations. This position requires someone reliable, trustworthy, proactive in problem-solving, and genuinely committed to a positive guest experience. If you’re ready to embrace the unique rhythm of night operations and become an integral part of a supportive team, we invite you to explore this exciting opportunity, upholding the hotel’s reputation for excellent service throughout the night.
Key Responsibilities
- Manage guest check-ins, check-outs, and enquiries overnight.
- Reconcile daily financial transactions and post accurately.
- Prepare and distribute comprehensive daily operational and financial reports.
- Monitor hotel security and safety, responding to incidents.
- Process wake-up calls and assist with early morning guest needs.
- Maintain accurate records and reservations.
- Set up breakfast area for morning service.
- Act as primary contact for hotel operations during night hours.
- Perform general administrative duties as required.
Required Skills
- Previous hotel front office or night audit experience.
- Excellent customer service and communication skills.
- Strong numerical aptitude and attention to detail.
- Proficiency with hotel management systems (PMS) such as Opera or Fidelio.
- Ability to work independently and resolve issues calmly.
- Basic computer literacy.
Preferred Qualifications
- GCSE or equivalent qualification.
- First Aid certification.
- Knowledge of local area attractions and services in Merthyr Tydfil.
- Experience with cash handling and balancing.
Perks & Benefits
- Competitive salary and paid holiday allowance.
- Opportunities for professional development and career progression.
- Employee discounts on hotel stays and F&B across partner properties.
- Free on-site parking.
- A supportive and welcoming team environment.
- Uniform provided.
How to Apply
To apply for this pivotal Night Auditor role, please click on the application link below. We encourage all qualified candidates to submit their applications promptly.
